Aviation Customer Support Specialist

2 weeks ago

Bankstown, Australia Safran Helicopter Engines Full time

Job Description

Safran Helicopter Engines Australia is seeking a Customer Support Specialist to support the sales of Safran Helicopter Engines services related to spare parts, tooling, and accessories within our zoned area.

The successful applicant will efficiently manage customer requirements while providing the highest possible level of customer service.

Key responsibilities include:

  • Quotation, negotiations, dispatching, and invoicing for the sales of spare parts, accessories, and tooling, and repairs and standard exchanges of accessories
  • Raising tooling rental contracts and managing rentals in conjunction with the Maintenance Centre
  • Arranging the supply of spare parts and accessories for support contracts
  • Ongoing liaison with customers and suppliers about order status and forecasts
  • Preparing and liaising with the Supply Chain for the repair of customer-owned accessories and tooling
  • Monitoring Min/Max levels status and inventory control of parts for customers in conjunction with the Supply Chain
  • Tracking and providing follow-up status to customers of their equipment sent for repair
  • Processing warranty claims in conjunction with the Warranty Coordinator
  • Fulfilling customer Aircraft on Ground (AOG) orders, placing customer AOG orders with Safran Helicopter Engines France or applicable subsidiaries as required, and providing follow-up
  • Participating in the rotation of the Aircraft On Ground (AOG) on-call duty
  • Preparing customer quotations and sales orders as required for Engines & Modules

Requirements

The ideal candidate will have:

  • Demonstrated minimum 3 years of customer service experience, ideally gained within a commercial aviation environment, and/or demonstrated experience within a high-paced administrative role
  • Demonstrated previous experience in a spare parts industry
  • Understanding of quality systems and airworthiness within the aviation industry
  • Previous experience working within contractual obligations will be highly regarded

The successful candidate will be able to:

  • Display a highly organized and logical approach, followed by enthusiasm and persistence to ensure customer satisfaction
  • Exhibit excellent interpersonal skills, with a proven record of developing and maintaining good working relationships within a local and global context
  • Build and maintain superior customer relationships
  • Understand and interpret technical or non-technical customer requirements
  • Display sound administrative skills, with a proven ability to stay organized, tracking jobs/documentation as they progress through the system
  • Experience and willingness to follow up enquiries until a solution satisfactory to the customer is achieved
  • A commitment to ongoing maintenance of professional standards and development
  • A decisive and self-starting attitude
  • A commitment to being part of a team-oriented organization, seeking continuous improvement in an open manner
  • Ability to work within a team environment
  • Strong attention to detail
  • Proactive work ethic and well-developed problem-solving skills

How to Apply

Candidates must currently have the legal right to work in Australia to be eligible to apply for this position.

Please note that all final applicants for this position will be asked to complete a national police check, and each application will be considered on its merits.

All applications should include a covering letter and up to-date CV and be submitted to the attention of Human Resources, quoting reference number CSR1024.

To submit your application on our website, it is best to use Chrome, Firefox, or Internet Explorer on a desktop. If you have any issues submitting your application, please contact Tara on 02 9796 6600.

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