Spare Parts Advisor

4 days ago


Erskine Park, New South Wales, Australia Tecside Group Full time

Tecside Group is seeking a Spare Parts Advisor to join their team in Rockingham, WA. As a Spare Parts Advisor, you will play a critical role in providing efficient and accurate parts advice, dispatch, and administrative services to the Division and its customers.

About Us

Tecside Group is a leading Contract Staffing and Recruitment Services provider in the Oil, Gas & Energy, Mining & Resources, Rail & Infrastructure, Power & Renewables, Maritime & Defence, Industrial & Construction, and Manufacturing industries. We pride ourselves on our strong partnerships with organisations of varying sizes globally.

Job Description

The successful candidate will be responsible for:

  • Identifying the correct spare parts to ensure customers receive goods in full and on time;
  • Providing backup support for parts operations in VIC/TAS, WA/SA/NT, QLD, and New Zealand;
  • Supplying spare part product information to customers;
  • Collaborating with customers and other departments to maximise sales opportunities;
  • Maintaining effective stock control and inventory processes;
  • Delivering professional and timely customer service to internal and external customers;
  • Placing orders for stock from suppliers, including the factory in Germany;
  • Processing and invoicing internal and external customer sales orders;
  • Monitoring transactional reports to identify exceptions;
  • Participating in regular stock take activities;
  • Liaising with service and sales personnel;
  • Ensuring compliance with occupational health and safety requirements;
  • Providing timely and effective administrative services;
  • Developing required reports and correspondence;
  • Maintaining accurate records and files;
  • Providing on-the-job training as required;
Requirements

To be successful in this role, you will need:

  • Previous experience in a fast-moving spare parts department;
  • Customer service skills;
  • Analytical skills;
  • Literacy and numeracy;
  • Determining and addressing customer needs;
  • Ability to operate lifting and working at heights equipment;
  • Sales skills, including up-selling techniques;
  • Report writing skills – technical;
  • Intermediate computer skills;
  • A willingness to self-develop technically and behaviourally.
Estimated Salary Range

$65,000 - $80,000 per annum (dependent on experience) plus superannuation and benefits.



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