Spare Parts Advisor
4 days ago
Tecside Group is seeking a Spare Parts Advisor to join their team in Rockingham, WA. As a Spare Parts Advisor, you will play a critical role in providing efficient and accurate parts advice, dispatch, and administrative services to the Division and its customers.
About UsTecside Group is a leading Contract Staffing and Recruitment Services provider in the Oil, Gas & Energy, Mining & Resources, Rail & Infrastructure, Power & Renewables, Maritime & Defence, Industrial & Construction, and Manufacturing industries. We pride ourselves on our strong partnerships with organisations of varying sizes globally.
Job DescriptionThe successful candidate will be responsible for:
- Identifying the correct spare parts to ensure customers receive goods in full and on time;
- Providing backup support for parts operations in VIC/TAS, WA/SA/NT, QLD, and New Zealand;
- Supplying spare part product information to customers;
- Collaborating with customers and other departments to maximise sales opportunities;
- Maintaining effective stock control and inventory processes;
- Delivering professional and timely customer service to internal and external customers;
- Placing orders for stock from suppliers, including the factory in Germany;
- Processing and invoicing internal and external customer sales orders;
- Monitoring transactional reports to identify exceptions;
- Participating in regular stock take activities;
- Liaising with service and sales personnel;
- Ensuring compliance with occupational health and safety requirements;
- Providing timely and effective administrative services;
- Developing required reports and correspondence;
- Maintaining accurate records and files;
- Providing on-the-job training as required;
To be successful in this role, you will need:
- Previous experience in a fast-moving spare parts department;
- Customer service skills;
- Analytical skills;
- Literacy and numeracy;
- Determining and addressing customer needs;
- Ability to operate lifting and working at heights equipment;
- Sales skills, including up-selling techniques;
- Report writing skills – technical;
- Intermediate computer skills;
- A willingness to self-develop technically and behaviourally.
$65,000 - $80,000 per annum (dependent on experience) plus superannuation and benefits.
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