Unlocking Customer Potential

6 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $120,000 - $200,000
Unlock Customer Success with Amazon Connect

Achieve unparalleled customer experiences with Amazon Connect, the leading cloud contact center solution. As a Customer Success Specialist, you will play a vital role in driving adoption and ensuring customers derive maximum value from our platform.


Job Description:

The ideal candidate will have 3+ years of experience in enterprise sales, business development, and/or consulting with SaaS Contact Center and Customer Experience products. A proven track record of success in managing complex projects, delivering solutions, and driving technology initiatives is essential.


  • Key Responsibilities:
  • Serve as the primary point of contact for strategic customer accounts, managing relationships and providing strategic advice.
  • Deliver compelling presentations, product demos, and enable customer success through various channels.
  • Build customer skills and proficiency with Connect.
  • Engage with C-level stakeholders to understand the value proposition and uncover new areas of business value.
  • Develop account plans in conjunction with field teams and meet annual revenue targets.
  • Work with partners and ISVs to extend reach and drive adoption of AWS solutions.

Required Skills and Qualifications:

To succeed in this role, you will need:

  • Expert knowledge of CCaaS products and industry trends.
  • Experience developing detailed account plans, including customer value maps.
  • Strong analytical and problem-solving skills, with the capacity to leverage data to drive informed decision-making.
  • Familiarity with SaaS business models and enterprise software implementation best practices.
  • Strong written/verbal communication skills with both technical and non-technical audiences.

Benefits:

As an Amazon employee, you will enjoy:

  • Competitive compensation and benefits packages.
  • Ongoing training and professional development opportunities.
  • Collaborative and inclusive work environment.
  • Opportunities for career growth and advancement.

Others:

Amazon values diversity and inclusion, and we encourage candidates from all backgrounds to apply. We are committed to providing a workplace that is free from discrimination and harassment, and where everyone has the opportunity to succeed.

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