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As a key player in our team, you will be responsible for driving customer outcomes and maximizing retention and expansion. You will work closely with a portfolio of small business customers to help them unlock the full value of our platform from first login to full-blown adoption.
This is not just about support; it's about strategy, impact, and driving change at scale. You will blend tech-touch strategy with sharp business acumen to guide a large, dynamic customer base toward meaningful results. If you thrive in fast-paced environments, think creatively, and love making customers wildly successful, this role is perfect for you.
The Role- Drive customer outcomes by helping businesses set goals and track performance using our platform
- Offer strategic recommendations that solve real-world problems and drive product adoption
- Manage a high-volume customer portfolio using playbooks, automation, and scalable outreach
- Troubleshoot issues, provide proactive support, and prevent churn through early intervention
- Champion customer feedback internally to help improve our product and experience
- Experience in account management, customer success, or consultative sales
- Strong communication skills and a customer-first mindset
- Proven ability to influence customers and drive better decisions
- Experience in SaaS, services, or tech-enabled businesses is a plus
- Industry experience with SMBs in automotive, healthcare, home services, or retail is advantageous
- Thinks like an owner and is committed to delivering outcomes
- Is highly organized and thrives in a fast-paced, high-volume environment
- Builds trust quickly and positions themselves as a valuable business partner
- Brings a positive, solutions-focused mindset to every interaction
- Loves learning, adapting, and improving every day
We offer a competitive compensation package, including an attractive base salary, commissions, and uncapped earnings potential. Additionally, we provide a generous $600 monthly 'Benefits & Wellbeing' allowance, which can be spent on your personal development and well-being. Our team enjoys free snacks and drinks, as well as access to end-of-trip facilities, bike storage, and lockers.
Above all, we believe in fostering a culture that thrives on hiring and developing exceptional talent. We're committed to building a diverse and inclusive team because we know we do our best work when everyone can show up as themselves.
Join us and be part of a high-growth, high-impact environment with a mission that matters. We believe every local business deserves a partner in their corner, and we invite you to join us on this exciting journey.
