
Hospitality Service Lead
1 week ago
Customer Experience Manager
The Customer Experience Manager will oversee the customer journey within a high-end bar and restaurant, focusing on providing exceptional experiences. This hands-on position leads a small team of hospitality staff and is responsible for team development and service delivery.
Key Responsibilities
- Hosts guests and oversees service to ensure memorable dining experiences
- Leads and develops a small team of hospitality staff
- Responsible for relevant procedures and cost control
- Reports to the Operations Director
Requirements
- Proven experience in customer-facing management (min. 3 years) in upscale venues
- Passion for customer service and delivering high-end experiences
- Strong leadership skills and ability to create a motivating culture
- Attention to detail
- Fully working rights in Australia and valid RSA certification
- Wine qualifications a definite advantage
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