Hospitality Service Lead

1 week ago


Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000

Customer Experience Manager

The Customer Experience Manager will oversee the customer journey within a high-end bar and restaurant, focusing on providing exceptional experiences. This hands-on position leads a small team of hospitality staff and is responsible for team development and service delivery.

Key Responsibilities

  • Hosts guests and oversees service to ensure memorable dining experiences
  • Leads and develops a small team of hospitality staff
  • Responsible for relevant procedures and cost control
  • Reports to the Operations Director

Requirements

  • Proven experience in customer-facing management (min. 3 years) in upscale venues
  • Passion for customer service and delivering high-end experiences
  • Strong leadership skills and ability to create a motivating culture
  • Attention to detail
  • Fully working rights in Australia and valid RSA certification
  • Wine qualifications a definite advantage

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