Business Solutions Consultant

1 week ago

Melbourne, Victoria, Australia 023 Northern Trust Company Australia Full time

About Northern Trust Company Australia

Northern Trust is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Our company remains true to its enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners worldwide, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.

The Role Summary

This position supports the Global Fund Services businesses in managing administrative and relationship needs of institutional trust clients. You will respond to inquiries from clients and coordinate client activities, identifying opportunities for expanding business relationships through additional products or services.

You will act as a key consultant to clients, assisting in formulation of best practices, redesign of processes, evaluation and implementation of Trust and Custody services. This involves creative ideas and problem-solving.

Main Responsibilities

  • Ensure overall client satisfaction by facilitating efforts of the service team, coordinating resources to ensure timely deliverables and issue resolution.
  • Effectively communicate client concerns/needs to partners.
  • Develop a complete understanding of client's business, objectives, goals, and market challenges.
  • Assist Relationship Managers in counselling clients on emerging issues, bank products/services, legal/regulatory changes, and general financial environment.
  • Participate in development of solutions to client needs, coordinate presentations, bringing in experts when appropriate.
  • Manage and enhance client profitability.
  • Travel to client locations on a selected basis where revenue and/or new business opportunities and/or servicing require a call.

Requirements

  • Proven experience working in financial servicing/accounting fields with a client servicing background.
  • Strong communication skills (both written and verbal).
  • Demonstrated organisational and time management skills.
  • Strong attention to detail.
  • Ability to understand legal documentations (such as SLA) & provide recommendations.
  • Proficiency in Microsoft Word and Excel.
  • Understanding of reconciliation processes.
  • Understanding of payment and transfer process.

Salary: $120,000 - $180,000 per year, making it an attractive opportunity for those seeking challenging roles in the financial industry.

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