Tech-Savvy Customer Solutions Specialist

2 days ago

Rockhampton, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000

Telstra Rockhampton, Queensland, Australia

Overview of Customer Service Role

We are seeking tech-savvy problem solvers to join our retail team. As a customer-focused service representative, you will be the face of our brand and play a key role in delivering exceptional customer experiences.

Your main objective will be to build strong relationships with customers and provide tailored solutions to meet their needs. This involves staying up-to-date on the latest cutting-edge technology and gadgets to offer expert advice and support.

You will work collaboratively as part of a dynamic team to drive sales growth and exceed targets. With a focus on consultative selling, you will empower customers to make informed purchasing decisions and ensure they connect faster, better, smarter.

To thrive in this role, you will need to possess excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment. If you have experience in a customer-facing role and a passion for technology, we encourage you to apply.

As a member of our team, you can expect to receive comprehensive training on our products and services. You will also benefit from ongoing learning and development opportunities to help you grow professionally and personally.

We value diversity and inclusivity in the workplace and strive to create an environment where everyone feels welcome and supported. We are committed to providing equal opportunities for all candidates and employees.

Key responsibilities:

  • Build connections with customers and provide customised solutions
  • Aim to reach and exceed sales targets and KPIs
  • Engage in continual learning about latest tech and gadgets

Key qualifications:

  • Experience in a customer-facing role
  • A positive and resilient customer service attitude

Benefits:

  • 30% off Telstra services
  • Exclusive discounts and offers across 240 brands and partners
  • A flexible, inclusive approach to parental leave - do it your way
  • Unlimited access to 17000 learning programs - something for everyone
  • Monthly performance rewards and recognition programs

Join us and become part of a dynamic team that values teamwork, innovation, and community involvement.

For more information, please refer to our website or contact us directly.

We are an equal opportunity employer.

Please note: We are currently hiring in Rockhampton, Queensland.

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