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Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeOpportunities Full time $90,000 - $115,000

Job Title:

CX Operations Specialist

About the Role:

This role is a key part of our CX Ops & Futures team, responsible for making great experience design possible at scale. The successful candidate will be grounded in CX Ops, with the flexibility to work across key functions like research operations, design tooling, vendor onboarding, and cross-functional enablement.

Key Responsibilities:

  • Coordinate and support CX research and design initiatives within product squads.
  • Help manage intake and prioritisation across the CX Ops backlog.
  • Maintain shared assets and systems (e.g. templates, documentation, CX playbooks).
  • Operationalise design, research & content rituals - from sprint reviews to usability test readouts.
  • Track usage of tools like Jira, Figma, Confluence - and support training as needed.
  • Liaise with Procurement, Legal, and Privacy to streamline vendor onboarding and reduce friction.
  • Assist in synthesising market, customer, and competitor insights into usable intelligence.
  • Prepare clear, compelling summaries or readouts that help communicate progress, blockers, and wins.
  • Contribute to research ops infrastructure - from recruitment to compliance to insight repositories.
  • Keep CX teams informed and connected, helping bridge across disciplines and teams.

Core Pillars of the Role:

  • Process & Delivery: Streamline workflows, manage intake, support delivery coordination.
  • Tools & Systems: Maintain design tools, templates, rituals, and onboarding resources.
  • Insight Ops: Support research logistics, compliance, and knowledge management.
  • Cross-Functional Enablement: Help CX navigate Legal, Procurement, Privacy, and other partners.

What We're Looking For:

We are looking for an individual who can turn chaos into structure, ambiguity into clarity, and energy into execution. You should have a strong bias for getting things done, with attention to both detail and impact.

Qualifications and Skills:

  • Experience in CX, Design Ops, UX Ops, Research Ops, or a related coordination role.
  • Strong organisational skills and the ability to manage multiple moving parts.
  • Familiarity with tools like Figma, Jira, Miro, Confluence, etc.
  • Excellent communication and collaboration skills.
  • A learning mindset - curious, adaptable, and ready to jump in wherever needed.

Why This Role Matters:

When CX Ops is working well, the whole organisation feels it. We reduce friction, build confidence, and help teams focus on the work that matters.