Data Insights Manager

2 weeks ago

Melbourne, Victoria, Australia beBeeAnalysis Full time $90,000 - $120,000

About This Role:

Driving performance optimisation and improved customer outcomes requires the delivery of actionable insights and analysis.

Collaborating with stakeholders across various teams, this role translates complex performance data into meaningful insights.

This involves building and maintaining dashboards, leading performance discussions, and identifying opportunities for improvement.

The position also plays a key part in shaping business strategy by challenging benchmarks and aligning insights to organisational goals.

Key Responsibilities:

  • Business analysis and data visualisation: Analyse customer behaviour, market trends, and the economic environment to proactively identify performance opportunities and risks.
  • Translate data into commercial opportunities by delivering compelling insights and business cases that enhance customer service.
  • Provide insight into productivity and performance drivers across customer service to support performance optimisation.
  • Assess and quantify the impact of solution implementations at all levels.
  • Identify and investigate deep dive business issues, producing insights to support decisions by the leadership team.

Customer Focus: Partner with key business areas to develop consistent practices, tools, and insights. Use analysis to identify barriers to delivering exceptional customer service. Provide actionable insights to optimise customer experience.

People Development: Build and maintain collaborative relationships aligned with our values. Work effectively with a broad range of stakeholders across business and technical teams. Represent the performance and analytics team in meetings and projects, leading discussions both in-person and remotely. Coach and mentor team members to uplift capability.

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