Fashion Retail Leadership Role

2 days ago

Canberra, ACT, Australia beBeeRetail Full time $80,000 - $120,000
Customer Experience Leader

We are seeking a skilled and dedicated leader to join our team in driving customer satisfaction and loyalty.

  • Key Responsibilities:
  1. Lead and motivate a high-performing team to deliver exceptional customer experiences.
  2. Provide coaching and training to team members to enhance their skills and knowledge.
  3. Collaborate with the operations team to develop and implement strategies that drive customer engagement and retention.
  4. Act as a brand ambassador, promoting our values and culture to fellow team members and customers.
  5. Deliver outstanding customer service, ensuring every interaction is positive and memorable.
  6. Work towards achieving key performance indicators (KPIs) that measure customer satisfaction and loyalty.

Requirements:

  • Proven track record of leading high-performing teams and delivering results-driven outcomes.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers.
  • Strong problem-solving and analytical skills, with the ability to interpret data and make informed decisions.
  • A passion for fashion and retail, with a desire to further your career in a fast-paced environment.
  • A collaborative and adaptable approach, with the ability to work effectively in a dynamic team.

What We Offer:

  • A competitive financial reward package, including performance incentives and commission structure.
  • A generous team member discount to use in any store.
  • A supportive and inclusive company culture, where our people are our focus.
  • Career development and training opportunities, to help you achieve your goals.
  • One-on-one coaching and mentoring from your line manager.

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