Cargo Systems Analyst

3 weeks ago

Perth Airport, Australia dnata Full time

Cargo Systems Analyst Job Description

We are seeking a skilled Cargo Systems Analyst to join our dynamic Cargo Team at dnata Airport Services Australia. As a Cargo Systems Analyst, you will play a critical role in ensuring the effective operation and usage of our cargo system.

Key Responsibilities:

  • Provide internal IT support to end-users within the Hermes Technology environment.
  • Review and develop IT systems and programs to develop solutions to business and related technology problems.
  • Support, identify, and analyze improvements to software, business processes, associated workflows, and customer service to improve efficiency and productivity.

Primary Duties and Responsibilities:

  • Work closely with internal and external customers to identify and understand business problems/needs and the impact of the proposed solution on dnata's operations.
  • Analyze and document business and technical requirements, including objectives, added value, and benefit expectations.
  • Evaluate potential solutions, including the impact of the solution on all project stakeholders.
  • Review impacted business processes and work with key stakeholders to identify and make business process improvements that result in cost savings, higher quality, increased efficiencies, lower risk, and shorter cycle times.
  • Coordinate participation of all key stakeholders in the solution definition.
  • Develop clear project requirements and project milestones that are completed and understood by development resources and business stakeholders.
  • Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions.
  • Define test conditions and test plans and conduct testing according to plans.
  • Identify and document system deficiencies and recommend solutions.
  • Coordinate required testing resources.
  • Work with stakeholders and associated business units to support users on change control and system updates to reduce resistance and effect organizational change.
  • Investigate issues as they arise or are reported, determine their cause, and the appropriate resolution process.
  • Monitor daily systems to ensure compliance to dnata's business requirements and commitments, including Service Level Agreements, Operational Performance, etc.
  • Ensure effective and positive communications with client airlines as and when required regarding the interaction of information to and from host systems to maximize support of business operations.
  • Liaise with external Government bodies, i.e., Australian Custom Service, Australian Quarantine and Inspection Services (AQIS), Agents, and other CTOs to maximize support for business operations.
  • Maintain professional and technical knowledge and industry developments; review professional publications; establish personal and professional networks.
  • Any other duties as required.

OH & S Responsibilities:

  • Comply with the dnata OHS Policy and related Group Policies.
  • Comply with legislative OH & S requirements.
  • Develop and maintain a positive safety culture focused on awareness and vigilance.
  • Conduct work in accordance with dnata's OH & S Management System and customer OH & S requirements.
  • Follow all safety work procedures, adhering to all safety guidelines provided.
  • When applicable, wear the required personal protective clothing and equipment.

Essential Criteria:

  • Understanding the expectation of dnata's vision, values, and workplace behavior.
  • Ability to grasp concepts and think creatively.
  • Excellent interpersonal and communications skills (both verbal and written).
  • Able to make informed decisions on a wide range of complex business and technical issues.
  • Good technical knowledge and skills.
  • Strong analytical, coordination, and troubleshooting skills.
  • Ability to develop rapport with staff, colleagues, and customers.
  • Strong service orientation with the ability to support and promote a strong service culture through client interaction.
  • Willingness to contribute to reach positive business outcomes.
  • Proactive, flexible attitude with a willingness to be part of a focused team.
  • Degree or TAFE Diploma in IT.

Desirable Criteria:

  • Previous experience or knowledge of airline industry principles and procedures.
  • Knowledge or experience in Hermes Cargo Management System.
  • Knowledge or experience in Integrated Cargo System (ICS).

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