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Customer Experience Specialist
2 weeks ago
We are seeking a skilled and compassionate individual to join our team as a Customer Experience Specialist. This dynamic role involves delivering exceptional customer care in a fast-paced environment, ensuring that our customers receive the support they need.
About the Role
As a Customer Experience Specialist, you will be responsible for handling inbound and outbound calls, providing accurate information about our products and services, and collaborating with the team to streamline processes and improve customer satisfaction.
Key Responsibilities:
- Respond to inbound calls in a timely and friendly manner.
- Make outbound calls to assist customers with follow-ups, installations, and feedback collection.
- Provide accurate information about our products and services.
- Handle customer queries and concerns effectively while maintaining a focus on exceptional service.
- Schedule and organise tasks related to customer setups and installations.
- Maintain and update records in the CRM system.
- Collaborate with the team to streamline processes and improve customer experience.
Requirements:
To succeed in this role, you will need to possess strong communication skills, a passion for customer service, and the ability to multitask and manage time efficiently. Experience in a call centre or customer service role is preferred but not essential.
Benefits:
- A supportive team environment that values your contributions.
- Comprehensive training to help you succeed in your role.
- Overtime opportunities.
What We Offer:
We offer a range of benefits that make us a great place to work. These include a supportive team environment, comprehensive training, and overtime opportunities. If you are passionate about delivering exceptional customer care, we would love to hear from you.