Customer Experience Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerExperience Full time $55,000 - $75,000

**Job Title:** Customer Experience Specialist

About the Role

We are seeking a highly motivated and enthusiastic Customer Experience Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service and support to our residents and visitors.

Key Responsibilities
  • Provide top-notch service and support to customers through various channels, including phone, email, and in-person interactions.
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless communication and coordination.
  • Identify and implement opportunities to improve customer satisfaction and retention.
Requirements

To succeed in this role, you will need:

  • Exceptional communication and interpersonal skills.
  • A passion for delivering outstanding customer experiences.
  • The ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic computer skills and proficiency in Microsoft Office applications.
Perks & Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • Annual flu vaccinations and skin checks to keep you healthy and thriving.
  • Insurance discounts up to 10% with top providers.
  • A month dedicated to your well-being and health, plus a day off to celebrate however you want.
  • Birthday leave because your special day deserves to be celebrated.
  • Generous referral bonuses (up to $5k) for bringing great talent to our team.
  • EAP, Sonder & Duress support to ensure your peace of mind.
About Us

We're a leading provider of student accommodation in Australia, committed to creating unique and amazing experiences for our residents. Our vision is to be the Earth's best living company, and we're passionate about making a positive impact on our community.

How to Apply

If you're passionate about delivering exceptional customer experiences and have a flair for creativity, we'd love to hear from you Please submit your CV and a 1-page cover letter outlining your experience and qualifications.

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