Administrative Support Coordinator

6 days ago

Canberra, ACT, Australia beBeeRosterOperations Full time $73,500 - $79,500

Effective rostering and administrative support are critical to the success of our team. As a skilled Roster Operations Coordinator, you will play a key role in ensuring seamless day-to-day operations and maintaining high-quality service delivery.

This dynamic role offers a unique opportunity to utilize your expertise in roster management, NDIS compliance, and CRM systems to drive business outcomes and improve service quality. You will be responsible for:

  • Managing staff rosters in alignment with SCHADS Award requirements and NDIS service needs
  • Ensuring timely and compliant documentation for NDIS claims, service adjustments, and cancellations
  • Monitoring data accuracy in rostering and CRM systems (e.g., Visual Care)
  • Collaborating with internal teams to resolve rostering and billing discrepancies
  • Supporting audit preparation and quality assurance processes
  • Contributing to continuous improvement in administrative systems and reporting

For this challenging yet rewarding role, we seek a highly organized and detail-driven individual with exceptional communication skills. Key qualifications include:

  • Certificate IV or higher in Business Administration, Community Services, or a related field
  • Proven experience in staff rostering, preferably in SIL or NDIS environments
  • Proficiency in Visual Care or other CRM/rostering platforms
  • Strong understanding of the NDIS Practice Standards and compliance framework
  • Excellent problem-solving and analytical skills
  • Ability to work collaboratively in a fast-paced environment

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