Experienced Technical Specialist

1 month ago


Brisbane, Queensland, Australia Suncorp Group Full time
Technical Advisor Role

We are seeking a highly skilled and experienced Technical Advisor to join our team at Suncorp Group. This is a permanent opportunity that requires strong technical expertise and excellent communication skills.

About the Role

In this role, you will be responsible for providing technical assistance to new Claims Advisors, including arranging system access, equipment allocation, and building access. You will also be responsible for scheduling and facilitating onboarding training, day-to-day claims management mentoring, and negotiations training.

You will work closely with internal and external stakeholders, collaborating to ensure effective claims strategy and cost-effective intervention in a timely manner. Your key responsibilities will include:

  • Acting as the subject matter expert for the immediate team in area of specialisation and providing specialist technical advice for the authorisation and approval of complex claims/policies.
  • Providing coaching and mentoring to others to build technical knowledge and expertise.
  • Executing high-quality learning experiences in accordance with adult and modern learning principles.
Requirements

To be successful in this role, you will need to have:

  • A minimum 5 years' technical insurance experience.
  • The ability to make effective decisions in a timely manner and in line with delegated authority.
  • The ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.
  • Financial knowledge sufficient to interpret and analyse reports relevant to area of responsibility.
What We Offer

We offer a competitive salary package, discounts of up to 25% on our various Insurance products, flexible working environment and arrangements, and numerous discounts with our corporate partners. Additionally, we provide support and various programs for our people, including an Employee Assistance Program (EAP), Health & Wellbeing, Study Support, Employee Referral Program, Facilities for nursing mothers, Company share options, Social club, and Years of Service Recognition.

Working with Us

We believe we are at our best when our workforce is diverse, talented, and passionate. We create a culture that is inclusive, accessible, and connected, offering flexible work, career development, and internal mobility. Our commitment to brightening lives extends to all our incredible people, and we measure success through the results we deliver for our customers, communities, and each other.



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