Federal Program Management Analyst
2 days ago
This is an exciting career opportunity for a skilled Senior Federal Program Management Specialist to support our organization's IT program management offices.
Key Responsibilities:- Develop and implement a comprehensive communications strategy for external stakeholders
- Create technical documentation for both internal and external stakeholders
- Analyze existing processes to improve customer experiences
- Conduct research and provide feedback on customer satisfaction metrics
- Facilitate ongoing customer engagement activities to promote effective communication
- Support the implementation of Customer Relationship Management by providing exceptional customer support to enhance interaction with Department and other agencies
- Collaborate with clients to manage data calls and requests for information
- Prioritize requests and communicate professionally with both internal and external stakeholders
- Bachelor's Degree in a relevant field
- At least 3 years of experience working in federal government roles
- Prior experience working in CBP or DHS environments
This is a hybrid work environment with expected onsite engagement two days per week. Strong interpersonal skills are essential for success in this role.
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