
Federal Program Management Analyst
3 weeks ago
Duties and Responsibilities:
- Supporting the preparation of a draft communications plan for external stakeholders such as other agencies within the Executive Branch
- Develop technical and objective documentation for internal and external stakeholders.
- Reviewing processes to improve customer experiences.
- Conducting research and providing feedback on customer satisfaction.
- Facilitating ongoing customer engagement activities.
- Supporting Customer Relationship Management by providing customer support to improve interaction with Department and other agencies to improve service delivery.
- Supporting Enterprise Requirements Management includes, but not limited to defining, analyzing, tracing, prioritizing, and agreeing on requirements and then controlling change and communicating to relevant stakeholders.
- Coordinate with client to manage data calls and request for information.
- Appropriately manage priority requests, as well as providing professional and timely communication to both internal and external stakeholders.
- Assist the Executive Office in accomplishing all necessary internal operations to include administrative tasks, security, development of organizational operating instructions and regulations and personnel assistance.
- Bachelor's Degree
- A least 3 years of federal government experience
- Previous experience supporting an IT Program Management Office with focus on Stakeholder Communications and Engagement
- Prior experience working in CBP or DHS
ELIGIBLE FOR PERFORMANCE BASE BONUS
Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more
Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine's 2023 and 2024 "Best Firms to Work For" list and is a 2023 Elev8 GovCon honoree. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards.
Chevo Consulting, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.
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