Digital Platform Leader

Platform Manager

We are seeking an experienced leader to drive the evolution and maintenance of our integration platforms. As a Platform Manager, you will be responsible for providing strategic direction and support to our technology teams, ensuring the integrity, agility, and modernisation of our systems.

This is a leadership role within our Technology Services and Commercial function. You will report into the Head of Engineering and Site Services and be accountable for multiple squads of technologists who will collaborate to deliver projects and products aligned with our business objectives.

• Act as the accountable platform owner for its products and services within the Integration Platform.
• Provide necessary direction and support for what the squads are building.
• Have accountability of multiple engagements/project delivery requirements.
• Support as necessary the technical direction and aspects of product engineering across the squads.
• Act as a service custodian of the technology products/assets your platform will own, build and run.
• Be accountable for the overall cost centre budget and project initiative approved funding.
• Be accountable for multiple squads of technologists that will collaborate to deliver projects/products that are aligned with our business objectives.
• Articulate and communicate the platform vision, strategy and roadmap to stakeholders.
• Run beta and pilot programs with early-stage products and samples.
• Drive facilitation of user experience sessions with stakeholders.
• Partner closely with other platform and engineering team, understanding current and future platform features and being able to impart the business value of these to downstream digital and business teams.
• Engagement with a wide variety of customers.
• Ensure our platform is available to all authorised team members and partners.
• Protect and enhance our reputation with customers, stakeholders, regulators and media.
• Accountable for personal and team compliance with internal company policies, procedures and codes, eg Code of Conduct, and all applicable external laws, regulations, standards and industry codes eg Fair trading Laws.
• Commitment to the corporate and or relevant Brand/Retail Support Compliance Program.
• Integration of compliance requirements into team performance reviews.
• Able to influence a broad and diverse set of external stakeholders.
• Demonstrated ability to effect change.
• Demonstrate self-autonomy and 'self-starting'.
• Ability to communicate effectively to all levels under pressure.
• Demonstrate 'customer first' values representing us.
• Strong problem-solving skills.
• Demonstrate and impart leadership qualities which are reflective of our team vision and values.
• Demonstrate ownership of agendas and work activities.

We are looking for someone with proven IT experience in a senior managerial position, as a Digital/Product/Engineering Manager of digital products in an agile environment. Experience in implementing large-scale integration modernisation programs in a hybrid cloud environment aligned with our API-first strategy is essential. Additionally, managing services on Full Lifecycle API Management suites, traditional messaging services, and modern cloud-native messaging services, as well as experience in multiple deployment models, is required. Good understanding of security controls, including PII and PCI obligations, is also necessary. Advanced understanding of all aspects of the technology's broader operational environment, including processes, procedures, associated toolsets, DevOps/Automation, operating systems, etc., is desirable. Proven track record in managing multiple concurrent projects, people management, and leading large teams (50+) is also required. Strong vendor, partner, and stakeholder relationship management skills, including negotiation, management of outsource agreements, statement-of-works, licensing, and maintenance requirements, and delivery to agreed service levels, are essential.