Service Excellence Specialist

2 weeks ago

Adelaide, South Australia beBeeCustomer Full time $72,000 - $84,000

Role Overview

We are seeking an exceptional customer service professional to join our team as a Service Excellence Specialist.

  • Deliver outstanding customer experiences through inbound telephone calls and support services.

About the Role:

  • Engage with diverse customers across Australia, providing tailored support and solutions.
  • Collaborate with colleagues in a dynamic team environment that values excellent customer service, integrity, and honesty.

Key Responsibilities:

  • Provide proactive support to customers via telephone, addressing their concerns and resolving issues efficiently.
  • Work closely with internal stakeholders to ensure seamless delivery of services and meet customer needs.

Requirements:

  • Demonstrate high levels of empathy, understanding, and effective communication skills when engaging with customers.
  • Display computer literacy and typing speed, with ability to maintain accurate records and documentation.
  • Demonstrate experience working with procedures and contractual guidelines, ensuring compliance and quality standards are met.

About Us

We are a national not-for-profit organisation committed to supporting Australians achieve sustained economic and social self-reliance. Our positive team culture promotes high performance, and we value excellent customer service, integrity, and honesty in our employees.

A competitive salary package is negotiable, commensurate with skills and experience. We also offer tax-effective salary packaging options.

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