Telecom Systems Architect

4 days ago


Sydney, New South Wales, Australia ENGINEERINGUK Full time

Job Description:

As a Cloud Contact Center Engineer at ENGINEERINGUK, you will play a key role in designing and building the next generation of telecom infrastructure for Amazon Connect. This is an exciting opportunity to work on innovative solutions that enable businesses to deliver exceptional customer experiences.

  1. Key Responsibilities:
  2. Conceptualize and design scalable telecom architecture
  3. Provide technical expertise to drive business decisions
  4. Collaborate with teammates to comprehend obstacles and assist in finding solutions
  5. Integrate new telephony providers to expand Amazon Connect's telecom infrastructure
  6. Work closely with automation teams to define tools for scaling at higher volumes

Required Skills and Qualifications:

  • 4+ years of experience with major internet routing protocols
  • 4+ years of working in a Linux/Unix environment
  • Associate's degree
  • Hands-on experience in telecom network design focused on SIP protocol, VoIP technologies, and telecom network operations

Benefits:

Amazon is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.



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