Telecoms Customer Acquisition Specialist

6 days ago


Sydney, New South Wales, Australia TPG Telecom Full time

About the Role

We are seeking an experienced professional to join our Customer Onboarding Team as a Telco Customer Onboarding Specialist. In this role, you will be responsible for delivering exceptional customer experiences, ensuring seamless onboarding processes, and fostering meaningful relationships with our Enterprise, Government & Wholesale customers.

Key responsibilities will include conducting quality assurance on solution designs, holding meetings with customers to plan their transition to TPG Telecom, and compiling detailed requirements for service provisioning. You will also ensure that all orders are raised in compliance with our policies and procedures, and that relevant sales commissions are generated.

To succeed in this role, you will need to possess a strong understanding of fixed telecommunications technology, including hardware, access layers, and enterprise networks. Experience working with CRM systems, reporting, and data analysis is also essential. Strong analytical and creative problem-solving skills, as well as excellent communication and presentation skills, are required.

What's in it for you?

  • Flexible hybrid way of working (from home and office)
  • 'Stay Connected Mobile' – Access to a free mobile plan
  • 'Stay Connected NBN' – Access to a free NBN 100 plan
  • 'Your Leave' - Additional leave days
  • Access to TPG Learning Hub platform and internal development opportunities
  • Corporate Partner Discounts


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