Supplier Account Specialist

1 week ago

Perth, Western Australia beBeeSupport Full time $60,000 - $70,000

At Capricorn, we're committed to supporting our Members with solutions that truly matter. Our Supplier Support team plays a vital role in ensuring smooth operations and delivering exceptional support to our suppliers.

Role Purpose:

You'll be the go-to expert for supplier account support, data integrity, and operational efficiency. You'll work closely with internal teams and suppliers to ensure accurate reconciliation, timely issue resolution, and seamless system usage.

Key Responsibilities:
  • Support Suppliers: Provide hands-on support using the CAPlink system.
  • Run Reports: Identify missing data and follow up with suppliers to ensure complete processing each month.
  • Update Details: Keep supplier details up to date and accurate at all times.
  • Resolve Queries: Resolve supplier queries with precision and professionalism.
  • Collaborate with Teams: Work with internal departments to troubleshoot and resolve issues efficiently.
  • Elevate Issues: Escalate unresolved matters to the Manager when needed.
  • Monitor Trends: Monitor supplier sales trends and credit balances to maintain data integrity.
  • Investigate Credits: Investigate member credits to ensure proper entitlement.
  • Prepare Files: Format CSV files for system processing and manually enter invoices and credits into Epicor when required.
Required Skills and Qualifications:
  • A solid understanding of accounting principles is necessary for this role.
  • Intermediate proficiency in Microsoft Excel is required.
  • Prior experience in account reconciliation with a strong focus on accuracy is preferred.
  • A completion of Year 12 or equivalent is desired but not mandatory.
We Value These Attributes:
  • A methodical and organised approach to work is essential.
  • A team player who can thrive independently and respect colleagues is ideal.
  • Calm and professional under pressure is crucial.
  • A commitment to delivering high-quality service in every interaction is paramount.

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