Senior Account Manager
2 months ago
We are seeking a highly skilled Senior Account Manager to join our team at Octopus Energy. As a key member of our customer growth team, you will be responsible for managing our existing Australian accounts and developing our business in the Oceania region.
Key Responsibilities- Develop and deliver a customer account management strategy to drive customer growth and satisfaction.
- Support a major utility customer in its transformation journey, providing expert guidance and solutions to optimize their energy management.
- Manage multiple stakeholder relationships, building strong partnerships with key decision-makers and influencers.
- Monitor the performance of our platform, identifying areas for improvement and implementing changes to enhance customer experience.
- Contribute to the product roadmap, providing insights and recommendations to inform our product development strategy.
- Work closely with all teams at Octopus Energy to ensure that the customer is at the heart of everything we do.
- Develop an informed point of view on our market, the competition, and how to position KrakenFlex as a leader within that space.
- Be an ambassador for KrakenFlex, representing our brand and values to customers, partners, and stakeholders.
- Minimum 3 years of experience in managing large accounts, with a proven track record of delivering outstanding customer experiences.
- Experience with enterprise software solutions, preferably in the energy industry.
- Strong commercial experience, with a deep understanding of the energy market and its trends.
- Ability to engender a high level of confidence from senior leadership teams, with excellent communication and interpersonal skills.
- Required skills include excellent communication, line management, risk management, and negotiation skills.
- Desirable skills include knowledge of energy markets, AEMO, and FCAS.
Octopus Energy is a unique culture that empowers people to learn, decide, and build quickly. We are a global energy transition company, made up of 10 businesses in 18 countries across 4 continents. Our mission is to accelerate decarbonisation faster and cheaper for customers, and we are committed to providing equal opportunities and an inclusive work environment for all.
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