Field Training Partner

1 month ago


Narre Warren, Victoria, Australia Krispy Kreme Full time
About the Role

The Field Training Partner will be responsible for delivering high-quality Learning and Development to our field-based management team. This role involves working closely with our field-based operating teams across Australia and New Zealand to ensure strong engagement and knowledge of the Learning and Development Program.

We are looking for a highly proactive and resourceful individual with a people-focused approach and strong business acumen. The ideal candidate will have superior influencing and relationship development skills, as well as the ability to collaborate with others to achieve agreed results and outcomes.

Key Responsibilities:

  • Facilitating and mentoring Krispy Kreme's new and existing managers on their professional development within the business.
  • Championing our Global Leadership Development Program for all Field-based managers.
  • Building succession planning documents in conjunction with the Senior Leadership to support Krispy Kreme's future growth.
  • Supporting Managers with the ongoing use of Krispy Kreme's Development Program, mentoring and providing coaching on the continued use of the program.
  • Liaising with the L&D and the Subject Matter Experts to review, revise and create new learning Development Initiatives and drive completion of eLearning content.
  • Working with P&C and Field Leadership on development of new shop onboarding and training plans.
  • Designing and creating educational and engaging material, including training modules, workshops, Virtual learning courses, presentations, process documents, FAQs.
  • Supporting the Learning and Development Manager with ad-hoc projects and learning engagement initiatives as needed.
  • Ensuring continuous improvement by actively gathering feedback to evaluate L&D program effectiveness.
  • Prioritizing the Krispy Kreme Learner experience first in everything that you do.
  • Being available to help support the field-based teams with L&D requirements as needed.

Requirements:

  • A highly proactive, resourceful, people-focused approach with the sound business acumen and strong attention to detail.
  • Superior influencing & relationship development skills.
  • The ability to collaborate with others to achieve agreed results and outcomes.
  • The ability to manage time, set priorities and plan workload to meet objectives with minimal supervision.
  • Experience administering with an online Learning Management System, particularly around reporting (Litmos preferred).
  • Strong Presentation skills.
  • A commitment to working with a culturally diverse workforce.
  • Integrity and a commitment to ethical operations.
  • Confidence, passion and enthusiasm about the customer and the learner experience and the Krispy Kreme brand.

Qualifications & Experience:

  • Intermediate level Microsoft word/PowerPoint/Excel qualification.
  • Certificate IV in Workplace Training and Assessment (TAE).
  • Can demonstrate a minimum 3 years' experience developing and monitoring managers, preferably with FMCG or retail sectors.
  • A minimum of 3 years' experience working in multi-site operations, preferably in FMCG or retail.
  • Experience with Litmos or other Learning management systems.
  • Demonstrated experience in the development and implementation of a L&D program.


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