Senior Delivery Leader, Public Sector Professional Services
4 weeks ago
About the Role
We are seeking a Senior Delivery Leader to lead our Public Sector Professional Services team. As a key member of our team, you will be responsible for overseeing the delivery of high-quality engagements with our customers in the public sector.
Key Responsibilities
- Hire and develop specialized business and technical talent in multiple specialty areas.
- Responsible for the successful delivery of projects with our most strategic customers across all our specialties.
- Oversee the high-quality delivery of a variety of customized engagements with partners and customers in the commercial and public sectors.
- Attract and develop top talent to build high-performing teams of Professional Services Delivery Consultants with superior technical depth, and outstanding customer relationship skills.
- Enable communities and career development for technical specialties.
- Collaborate with customer practice managers and account managers to develop strong customer and partner relationships.
- Drive a consistent project and delivery experience for our customers through our Engagement Manager community.
- Guardianship of project delivery quality across a region (Delivery Quality Bar raisers), providing oversight of engagements, leading scope definition and statement of work development with customers.
- Implement effective delivery mechanisms, including centralization, to decrease effort and increase speed for our customers achieving their business outcomes.
- Own the customer feedbacks, corrective actions, and distributes learnings in a way that continually increases customer satisfaction.
About Us
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Why Work with Us?
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Requirements
- Previous consulting/IT advisory services experience; technical depth and the credibility to sell complex transformational IT consulting engagements.
- Demonstrated ability to work in ambiguity and scale systems, processes, and teams.
- Previous experience in an organization that has built and/or sold products/platforms.
- Ability to develop scalable/repeatable solutions across multiple lines of businesses and customers.
- Track record of leading technical teams and ability to distill technical information to technical or non-technical customers.
Preferred Qualifications
- Experience in Public Sector Consulting Delivery.
- Certification and Experience with AWS Technology and Services.
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