
Bus Service Planner
2 weeks ago
The Public Transport Authority is seeking a motivated and committed Service Planning & Disruptions Officer on a permanent, full-time basis.
This role reports into the Network Development and Disruptions Manager and supports the processing of all service disruptions (planned and unplanned) across the Transperth bus services.
Key Responsibilities:
- Assisting with the identification and implementation of alternative bus routes for road closures.
- Liaising with relevant Traffic Management providers, Local Government Authorities and Transperth bus contractors to minimise disruption impacts.
- Planning and coordinating the appropriate resources, logistics, and administration required to support planned service disruptions across the Transperth bus network.
- Responding to customer queries and feedback in relation to bus service disruptions.
- Monitoring and evaluating contractor performance to ensure contract standards are met.
- Assisting with the review and development of Transperth bus timetables including conducting research and analysing and preparing reports on trends to enable effective service planning.
- Performing additional duties as directed by the line manager.
About You:
- Strong administration skills with an interest or understanding in contract management and public transport issues being highly regarded.
- Demonstrated experience in delivering information in a customer focused environment and develop relationships with a diverse range of stakeholders.
- Strong interpersonal and communication skills (both written and verbal), with the ability to work collaboratively within a team and contribute to shared goals.
- Strong analytical and problem-solving skills with the ability to research and evaluate information.
About Us:
We aim to provide safe, customer-focused, integrated, and efficient transport services that align with our core values: safety, respect, recognition, integrity, and sustainability.
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