Senior Service Planner

About the Role

The Public Transport Authority (PTA) is seeking a motivated Senior Service Planner – Special Bus Operations to lead the planning, coordination, and delivery of bus services for special events and major rail replacement services. Reporting to the Network Development & Disruptions Manager, this role involves estimating resources, reviewing service proposals, collaborating with key stakeholders, and ensuring efficient and customer-focused operations.

Key Duties:

• Plan and coordinate all aspects of Transperth bus services for special events and major planned rail replacement services, including funding and resource requirements.
• Estimate and allocate buses and staff needed to supervise special events and rail replacement services.
• Provide clear and timely information to bus drivers and operational staff to ensure smooth event day operations.
• Review passenger data and service performance to inform planning for future special events and service improvements.
• Lead operational planning and rostering to optimise resource use and enhance customer experience during events and service disruptions.
• Act as on-site coordinator during special events and rail replacements, leading staff, liaising with stakeholders, and managing operational issues.
• Monitor traffic and liaise with bus operators from the Main Roads Traffic Operations Centre during peak periods to manage incidents and advocate for bus network priority.

About You

To excel in this role, you should possess:

• Demonstrated experience in developing bus service plans for special events, including demand forecasting, resource estimation, scheduling, and rostering within an urban metropolitan transport system.
• Demonstrated leadership skills with the ability to coordinate special events and major rail replacement services onsite, effectively leading and motivating staff.
• Strong interpersonal and communication skills, with the ability to negotiate, build relationships, and work independently or collaboratively within a team.
• Well-developed analytical and problem-solving skills, including experience with statistical data analysis and research.
• Excellent organisational skills with the ability to prioritise tasks, meet deadlines, and proficient use of PC software including statistical, word processing, and spreadsheet applications.

About Us

The Public Transport Authority's (PTA) vision is to be recognised as a leader in providing world-class public transport services and solutions. Our purpose is to provide safe, customer-focused, integrated, and efficient transport services that align with our core values.

At the PTA, we hold five core values dear: safety, respect, recognition, integrity, and sustainability. These values guide everything we do, ensuring a workplace where safety is paramount, respect is fundamental, achievements are celebrated, integrity is unwavering, and sustainability is integral to our mission.

As a fast-growing economy, Western Australia's public transport system, under the PTA, is recognised as the best in Australia and one of the most efficient, clean, and safe networks globally. Rail transport plays a vital role in our continued success and growth, exemplified by our numerous projects such as METRONET, designed to meet the public's needs and expectations. Moving millions of people requires the skill and commitment of a talented workforce, and at the PTA, we are dedicated to delivering on our vision and purpose while upholding our values every step of the way.

You Can Expect

• Opportunities to grow through personal development and career pathways
• Health and Wellbeing programs including access to a free 24/7 onsite Gym
• Subsidised Corporate Apparel and Spectacles
• Supportive Team Environment
• Opportunity to join our Social Club offering savings and benefits all year round.

There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.

To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.

The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Further Information

Please contact Simon Cox, Network Development & Disruptions Manager on for specific information about the role.

For more information about the PTA, please visit

For technical difficulties, please contact the RAMS helpdesk at or email

How to Apply

Applicants are requested to provide the following:

1. A comprehensive CV with two work related referees.
2. A written application (no longer than 4 pages) outlining your experience, addressing all Selection Criteria as per the JDF.

Applicants must apply online, using the 'Apply' button at the top of the screen. This will take you to the WA Jobs board where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 34783 in the web search box.

All applications must be submitted through the PTA website, or the WA Government jobs portal. Applications received via other platforms will not be considered.

Please note you will be required to complete the PTA Integrity and Qualification Consent Form and an Australian National Police Clearance should you become the recommended applicant through the recruitment process. Adverse outcomes of Integrity reviews and NPC's will not necessarily disqualify an applicant from the selection process. All PTA positions are subject to ongoing integrity screening. Suitable applicants may also need to undertake a full and comprehensive medical assessment.