Technical Specialist

7 days ago

Hobart, Tasmania, Australia Jobs via eFinancialCareers Full time

About the Role

The primary purpose of this position is to provide technical claims management advice and collaborative consultation to ensure prompt and compliant claims finalisation procedures are monitored and adhered to.

Key Responsibilities

  • Work with other technical specialists and managers to ensure the effective management of claims and advocate the use of alternate strategies as required to progress the claim towards timely finalisation.
  • Provide technical claims management advice by responding promptly and accurately to claim referrals.
  • Assist managers as required, in identifying and implementing new ideas, which create value for customers, staff, and/or the organisation.
  • Contribute to the achievement of the team's financial targets and KPIs as per the relevant deed, services contract, and incentive schemes.
  • Work closely with managers and claims managers to ensure that the team manages all claims in accordance with legislative requirements and common law practice.
  • Ensure that a high level of privacy is maintained in all interactions with other parties and in accordance with the organisation's corporate guidelines and services contracts.

About You

We are seeking a highly skilled and experienced claims management specialist to join our team. The ideal candidate will have:

  • Significant workers' compensation experience and knowledge of the relevant legislation.
  • Experience in a customer service delivery environment.
  • Ability to plan and prioritise effectively, organise tasks, and manage competing resources and demands.
  • Ability to focus on end outcomes and work accordingly to achieve the desired results.

What We Offer

We offer a dynamic and supportive work environment, where you will have the opportunity to:

  • Be part of a team that is open-minded, supportive, and genuinely focused on customer outcomes.
  • A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
  • An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working.
  • Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
  • Insurance products, deals, and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
  • Initiatives to support your financial wellness through selected discounted insurance products, superannuation matching, salary sacrificing, novated leasing, and our referral bonus scheme.
  • The opportunity to take part in our Employee Share Purchase Program - own a piece of your employer.

About Us

We are a leading insurance and asset management brand, with a workforce as diverse as the world around us. We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community. We offer a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility.

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