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Technical Support Specialist

2 months ago

Hobart, Tasmania, Australia Kinetic IT Full time

IT Desktop Support Technician

Employment Type: Full Time
Location: Tasmania
Categories: Service Desk & IT Support

Kinetic IT is expanding its operations and is in search of a dedicated and skilled individual to enhance our technical support team. This position will involve providing assistance to our core customer accounts, ensuring high-quality service delivery.

Role Overview

We are seeking a proficient IT Desktop Support Technician to deliver technical assistance and upkeep for our organization's desktop computing framework. The successful candidate will possess a solid foundation in desktop support, problem-solving, and a commitment to outstanding customer service.

Key Responsibilities:

Delivering comprehensive face-to-face, phone, and email support to users across various locations. Setting up, configuring, and diagnosing hardware and software issues on desktop and laptop systems. Collaborating with users to address technical challenges promptly and effectively. Conducting routine maintenance tasks, including updates, patches, and system enhancements. Overseeing desktop security measures to ensure adherence to organizational policies and standards. Partnering with IT teams to facilitate the seamless integration of desktop systems with other infrastructure elements. Keeping precise and current documentation of desktop setups, procedures, and troubleshooting methods. Creating and revising user manuals to empower users to resolve common issues independently.

Qualifications:

Demonstrated experience as a Desktop Support Technician or in a similar capacity. Knowledge of hardware components, peripherals, and troubleshooting methodologies. Strong analytical and communication abilities. Current active Government Security clearance with the capability to obtain and maintain higher-level clearance.

Embracing Diversity

At Kinetic IT, we appreciate diversity and actively encourage candidates from various backgrounds to apply. In selecting the right individual for this position, we will consider your skills, experience, personal attributes, and potential for growth.

Why Kinetic IT?

Flexible work arrangements, parental leave, and other benefits tailored to your aspirations. Regular social events and team-building activities. Support for vendor examinations, ITIL 4 training, and community practice groups. Comprehensive professional development reviews every six months, with monthly follow-ups. A welcoming and inclusive culture where all voices are valued.

Kinetic IT is recognized as a leader in delivering high-quality technology solutions to diverse sectors, including public, private, and government organizations. As an Australian-owned entity, we take pride in providing exceptional service that surpasses our clients' expectations and positively impacts our industry and community. We are committed to long-term employment and prioritize the training and development of our workforce. Our dedicated team is not just here to work but to grow and contribute to something greater.

Application Process

For more information about this opportunity, please visit our website. If you find the role appealing, proceed to submit your application.