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Technical Support Specialist

2 months ago

Hobart, Tasmania, Australia Kinetic IT Full time

IT Desktop Support Technician

Employment Type: Full Time
Location: Tasmania
Categories: Service Desk & IT Support

Kinetic IT is expanding its operations and is in search of a dedicated and skilled individual to enhance our team. This position will also involve supporting additional core customer accounts on an as-needed basis.

Role Overview

We are seeking a proficient IT Desktop Support Technician to deliver technical assistance and upkeep for our organization's desktop computing environment. The ideal candidate will possess a robust background in desktop support, troubleshooting, and a commitment to providing outstanding customer service.

Key Responsibilities Include:

Delivering high-quality face-to-face, phone, and email support to customer personnel across various locations. Setting up, configuring, and diagnosing hardware and software issues on desktops and laptops. Collaborating with end-users to address technical challenges promptly and effectively. Conducting routine maintenance tasks, including updates, patches, and system enhancements. Overseeing and managing desktop security, ensuring adherence to company policies and standards. Working closely with IT teams to facilitate the seamless integration of desktop systems with other infrastructure components. Keeping accurate and current documentation of desktop configurations, procedures, and troubleshooting methods. Creating and revising user manuals to empower end-users to resolve common issues independently.

Required Qualifications:

Proven experience as a Desktop Support Technician or in a similar capacity. Familiarity with hardware components, peripherals, and troubleshooting methodologies. Exceptional problem-solving and communication abilities. Current active Government Security clearance with the capacity to obtain and maintain high-level clearance.

Additional Information:

At Kinetic IT, we appreciate diversity and are actively seeking candidates from various backgrounds. In selecting the right individual for this position, we will consider your skills and experience alongside your personal attributes, attitude, and potential for growth.

The Kinetic IT Advantage

Flexible working arrangements, paid parental leave, and benefits tailored to your individual aspirations. Regular company events and social gatherings. Support for vendor examinations, ITIL 4 training, and participation in professional groups. Dedicated professional development reviews every six months, with monthly follow-ups. An open and inclusive culture where all individuals are respected and valued.

We are recognized leaders in delivering high-quality technology solutions to large public, private, and government organizations. As an Australian-owned company, we take pride in providing exceptional service that exceeds our customers' expectations and positively impacts our industry and community. We focus on long-term employment and emphasize training and development for our team members.

How to Proceed

For more information, please visit our website. If you find the opportunity appealing, you can proceed with the application process.