Cloud Application Manager

17 hours ago

Sydney, New South Wales, Australia beBeeApplication Full time $90,000 - $120,000
About Us

We're a leading provider of application management services. Our team is dedicated to helping organizations transform their IT infrastructure and improve operational efficiencies.

Our mission is to deliver innovative solutions that meet the needs of our clients. We believe in collaboration, problem-solving, and effective communication.

In this role, you'll be working with us to create reports and analyze performance trends. You'll also provide analytical value creation initiatives to enable prioritization efforts.

You'll have demonstrated knowledge of defining new metrics and ensuring that risks and issues related to critical services are recorded, tracked, assessed, and escalated as necessary.

As a key member of our team, you'll focus on Problem Management goals and initiatives to address, track, and implement in a timely manner. You'll build good working relationships with colleagues and customers.

  • Create reports and analyze performance trends to identify potential improvement areas and/or performance deficiencies
  • Provide analytical value creation initiatives to enable prioritization effort
  • Understand the scope and relevant attributes of all current Service Levels and KPIs, and have demonstrated knowledge of defining new metrics
  • Ensure that risks and issues related to CALMS critical services are recorded, tracked, assessed and escalated as necessary
  • Focus on Problem Management goals and initiatives to address, track and implement in a timely manner. Build good working relationships with colleagues and customers.

Your responsibilities will include managing Windows/Linux Server-based hosted environments (involving environment builds, network and storage management, firewall and switch configuration, patching, monitoring, etc.). You'll deploy and maintain Solifi hosted software solutions built on Java, JBoss/WildFly stack, leveraging SQL Server or Oracle databases.

You'll liaise with DevOps and Service Delivery teams to ensure consistent delivery of software services. Ensure that Solifi hosting services comply with relevant national and international industry and quality regulations and frameworks incl. SSAE16 and ISAE3402.

Work with the rest of the hosting team to deploy effective security policies, processes and procedures in line with industry benchmarks and regulatory requirements including ISO 27001.

Deploy appropriate supporting tools and processes to enable effective monitoring of the hosted platforms in line with contractual obligations, SLAs and KPIs.

Take responsibility for customer escalations and act as a point of escalation both in and out of hours as required.

Prioritize activities according to client need and team objectives

Undertake other projects and roles as required from time to time by senior management.

Key Skills:

  • Strong understanding of application management principles and practices
  • Experience with AWS and other cloud platforms
  • Excellent analytical, problem-solving, and communication skills
  • Ability to work effectively in a fast-paced environment
  • Collaborative mindset and ability to build strong working relationships with colleagues and customers

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