Head of Service Operations

7 days ago

Melbourne, Victoria, Australia Michael Page Full time
About Our Client

Michael Page is a leading recruitment agency that connects talented professionals with top employers. We are currently seeking a highly skilled and experienced Head of Service to join our team.

Job Description

The Head of Service will be responsible for leading our service team to deliver exceptional results and drive business growth. Key responsibilities include:

  • Providing strategic leadership and guidance to the service team to ensure their ongoing performance meets the objectives of the organization.
  • Developing and implementing strategies to improve service delivery, quality, and customer satisfaction.
  • Leading and developing a team of professionals to achieve business objectives.
  • Collaborating with cross-functional teams to drive business growth and improve operational efficiency.
  • Analyzing data and metrics to inform business decisions and drive continuous improvement.

Key Performance Indicators (KPIs)

  • Achieving service sales targets and ensuring the department is always profitable.
  • Managing key customer relationships and maintaining and fostering growth.
  • Preparing accurate estimate worksheets, presentations, quotations, and contracts for customers.
  • Exceptional planning and organizing skills, with the ability to lead and develop a team of true professionals.

Requirements

  • Tertiary qualifications in service management, engineering, or equivalent.
  • Minimum of 5-7 years' experience in a similar environment.
  • Knowledge of current market trends and best practices.
  • Experience with SAP CRM or other database CRM systems.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].

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