Head of Service Operations

5 days ago

Melbourne, Victoria, Australia Michael Page Full time
About Our Client

Michael Page is a leading recruitment agency that connects talented professionals with top companies.

Job Description

We are seeking a highly skilled Head of Service to join our team. As a key member of our organization, you will be responsible for leading our service team to deliver exceptional results and drive business growth.

Key Responsibilities
  • Provide strategic leadership and guidance to the service team to ensure their ongoing performance meets the objectives of the organization.
  • Lead, nurture, and develop a team of true professionals while maintaining an existing client base.
  • Offer exceptional interpersonal, management, and relationship-building skills, underpinned by keen business sense and commercial acumen.
  • Establish a well-managed service team that is well-organized, efficient, and has employees that are confident and welcoming to internal and external customers.
  • Develop and implement strategies, policies, and plans to drive service excellence and business growth.
  • Ensure service standards of quality, cost, safety, timeliness, and performance are observed.
  • Oversee maintenance requirements to optimize efficiency and ensure conformity with specifications and plans.
  • Liaise with marketing department and other managers to ensure plans are in-line with the overall strategy of the company.
  • Maintain the standards of service of highly technical products.
  • Attend and participate in management meetings.
Key Performance Indicators (KPI)
  • Achieve and exceed sales, unit, and gross profit targets.
  • Conversion rate of prospect to customer and quotation to sale.
  • Competitor awareness.
  • Accuracy & timing of quotations.
  • Major account maintenance.
  • Database upkeep.
  • Product Management; support to service.
  • Exceed service sales targets.
  • Maintaining a solid network of technical and sales support via the training programs.
Requirements
  • Tertiary qualifications in service management, engineering, or equivalent.
  • Minimum of 5-7 years' experience in an appropriate environment.
  • Knowledge of current market trends and best practices.
  • Experience with SAP CRM or other database CRM systems.
  • Computer literate in Microsoft Office products; Word, PowerPoint, and Excel.
What We Offer

We offer a competitive salary, excellent benefits, and opportunities for professional growth and development.

We are an equal opportunities employer and welcome applications from diverse candidates.

Please submit your application, including your resume and a cover letter, to [insert contact information].

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