
Network Architecture Specialist
5 days ago
**Job Description:**
We are seeking a highly skilled and experienced SD-WAN specialist to join our team. The successful candidate will be responsible for providing support and configurations for FortiNet and Meraki SD-WAN solutions, managing core network faults, and escalating priority support and triage.
As the SD-WAN and Security focused specialist, you will lead the direction and formulate the technical architecture of various departments in accordance with business strategy and consolidate the technical efforts of all teams to ensure they are working towards the same end objective.
Responsibilities include:
- Security and SD-WAN specialist providing company escalations and customer support.
- Work closely with our SD-WAN architecture team to ensure smooth implantation and operations of SD-WAN Solutions.
- Develop and maintain network documentation, including network diagrams, IP addressing and routing tables.
- Collaborate with security and engineering teams to evaluate current working software and technologies and provide feedback on potential risk factors.
Additionally, you will:
- Phone support for all Tier 1 Customers, providing a professional and technical support system to resolve fault conditions and answer questions for customers.
- Ticketing support troubleshooting network faults and service issues and provide call back support and ticket update support.
- After hours on-call support as escalations to Management and Corporate support teams and scheduled out of hours work requests for internal and external stakeholders.
Requirements:
To be successful in this role, you will need:
- At least 5 years experience in a Telco/ISP industry.
- At least 5 years experience in the LAN WAN and Networking sector.
- At least 3 years supporting and managing SD-WAN solutions.
- Certification in FortiNet SD-WAN technologies NSE4,5, & 6.
Benefits:
As a valued member of our team, you can expect:
- Flexible hybrid way of working (from home and office).
- 'Stay Connected Mobile' - Access to a free mobile plan.
- 'Stay Connected NBN' - Access to a free NBN 100 plan.
- 'Your Leave' - an additional 4 days of leave to be used whenever you like - every year.
Working at [Company Name]:
At [Company Name], we value diversity, equity, and inclusion. We believe that everyone deserves a chance to succeed and grow with us.
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