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Whatever Agent

2 months ago

Brisbane, Queensland, Australia Marriott International Full time

Unlock your potential and become a key player in delivering exceptional guest experiences at W Brisbane.

Curate Originality

As a Whatever/Whenever Agent, you will be the face of our hotel, providing personalized service and exceeding guest expectations. Your focus on loyalty and guest service will be paramount in ensuring our guests feel valued and cared for.

Key Responsibilities

  • Manage high-volume calls efficiently, responding to guest requests with a smile
  • Provide expert knowledge on hotel facilities and amenities
  • Make informed recommendations and upsell hotel features and services
  • Multi-task with ease, juggling multiple requests and priorities
  • Deliver exceptional attention to detail, ensuring every guest interaction is memorable

Benefits

  • Access to world-class training programs, developed in partnership with Marriott International
  • Work for a 'Great Places to Work' certified company
  • Enjoy discounts on hotel rooms, food, and beverage across Marriott International properties
  • Participate in recognition programs to boost motivation
  • Take advantage of wellbeing and mindfulness programs to maintain a healthy work-life balance
  • Access to an Employee Assistance Program

Diversity and Inclusion Statement

Marriott International is committed to creating a diverse and inclusive work environment, where everyone feels valued and respected. We are an equal opportunity employer, dedicated to non-discrimination on any protected basis.