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Bookkeeping Quality Assurance Specialist
2 weeks ago
We are seeking a highly skilled professional to join our team as a Bookkeeping Quality Assurance Specialist. As a key member of our quality control team, you will be responsible for ensuring high-quality bookkeeping and payroll standards for our customers.
In this role, you will review and validate bookkeeping and payroll work completed by our marketplace experts, ensuring accuracy and compliance with best practices. You will also be responsible for maintaining high service standards and low error rates, tracking and resolving quality issues, and embedding quality checks into workflows.
You will collaborate with cross-functional teams to test new features, conduct quality assurance (QA), and user acceptance testing (UAT). Your expertise in bookkeeping and payroll, as well as your analytical skills and problem-solving mindset, will be invaluable assets to our team.
Key Responsibilities- Quality Control & Assurance: Review and validate bookkeeping and payroll work completed by marketplace experts, ensuring accuracy and compliance with best practices.
- Process Optimisation & Automation: Identify and implement best-practice processes for bookkeeping and payroll workflows, continuously optimise workflows to reduce inefficiencies and improve customer outcomes.
- Supporting Continuous Improvement: Identify common errors and trends in bookkeeping and payroll processing to proactively improve training and quality controls.
