Senior Complaints Resolution Specialist

4 days ago

Hobart, Tasmania, Australia beBeeAnalytical Full time $105,720 - $139,909

Job Overview

This role focuses on resolving complaints and ensuring high-quality care for individuals. The successful candidate will work collaboratively with stakeholders to identify concerns, develop solutions, and achieve resolution.

Key Responsibilities:

  • Work closely with complainants, service providers, and supporters to address concerns and find effective solutions.
  • Analyse and interpret information presented, including identifying, prioritizing, escalating, and managing risks within your caseload.
  • Contribute to team objectives and outcomes, meeting key performance indicators while maintaining a positive team environment.
  • Manage complex cases with multiple priorities and conflicting demands, maintaining professional relationships with stakeholders.
  • Engage in difficult conversations with aged care recipients, their supporters, and service providers while accurately recording information and producing high-quality correspondence.

Required Skills and Qualifications:

  • High-level analytical and problem-solving skills, ability to assess and manage risk, work within legislative requirements, and make impartial recommendations.
  • Strong understanding of administrative decision-making principles, aged care sector, and relevant legislation (Aged Care Act 1997 and Aged Care Quality Standards).
  • Excellent written and verbal communication skills, able to write comprehensive evidence-based recommendations tailored to the audience.
  • Effective stakeholder engagement, time management, and interpersonal relationship management skills.

Benefits:

This role offers an opportunity to make a positive impact on people's lives, working in a dynamic team environment that values collaboration and open communication.

Others:

The ideal candidate will possess strong analytical and problem-solving skills, excellent communication skills, and the ability to work effectively in a fast-paced environment.

  • Senior Complaints Resolution Specialist

    15 hours ago

    Hobart, Tasmania, Australia beBeeComplaints Full time $91,681 - $119,092

    Role OverviewWe are seeking a Senior Complaints Resolution Specialist to join our team. The role involves resolving complaints in a timely and effective manner using various techniques such as investigations, facilitated discussions, meetings, or site visits.The successful candidate will have a strong focus on customer outcomes and be able to liaise with...

  • Senior Complaints Resolution Specialist

    7 days ago

    Hobart, Tasmania, Australia beBeeComplaints Full time $94,592 - $119,074

    Job Title:Aps6 Senior Complaints OfficerJob Description:The Aged Care Quality and Safety Commission has exciting opportunities for a senior complaints officer.Work with complainants, people receiving care, their supporters and service providers to identify concerns and develop options to achieve resolution.Analyse and interpret information presented to you...

  • Senior Resolution Specialist

    4 days ago

    Hobart, Tasmania, Australia beBeeComplaints Full time $114,092 - $141,484

    Job Title: Senior Complaints OfficerWe are seeking a highly skilled and motivated individual to join our team as a Senior Complaints Officer. As a key member of our complaints resolution team, you will be responsible for managing complex complaints and working with stakeholders to achieve positive outcomes.

  • Senior Resolution Specialist

    6 days ago

    Hobart, Tasmania, Australia beBeeComplaints Full time $120,000 - $150,000

    Job Role:The Senior Complaints Officer will work closely with stakeholders to resolve concerns and develop options for resolution.Key Accountabilities:Work collaboratively with complainants, care recipients, their supporters, and service providers to identify concerns and develop resolution strategies.Analyse and interpret information, identifying and...

  • Case Resolution Specialist

    3 days ago

    Hobart, Tasmania, Australia beBeeCustomerResolution Full time $70,000 - $95,000

    Job Title: Case Resolution SpecialistThe role of a Case Resolution Specialist involves utilizing negotiation and conflict resolution skills for case management and resolving complex customer complaints. The key aspect of this position is to collaborate with other departments and stakeholders, while keeping the customer informed until a mutually agreed...

  • Senior Customer Resolution Specialist

    1 week ago

    Hobart, Tasmania, Australia beBeeComplaints Full time $93,351 - $105,311

    Job DescriptionThe Aged Care Quality and Safety Commission is seeking a Senior Complaints Officer to join their team. This role involves working with complainants, people receiving care, their supporters and service providers to identify concerns and develop options to achieve resolution.As a Senior Complaints Officer, you will be responsible for analysing...

  • APS6 Senior Complaints Officer

    1 week ago

    Hobart, Tasmania, Australia Aboriginal Health Council of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers. Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective...

  • External Dispute Resolution Specialist

    4 days ago

    Hobart, Tasmania, Australia Allianz Full time

    External Dispute Resolution Specialist | Consumer | Multiple LocationsAt Allianz, we're proud to be named one of the Best Workplaces in Australia 2024 and a Great Place to Work. We're one of the world's leading insurance and asset management brands, with a workforce as diverse as the world around us,which is why we hire the very best people to further our...

  • Aps6 Senior Complaints Officer

    1 week ago

    Hobart, Tasmania, Australia Aboriginal Health Council Of Western Australia Full time

    The Aged Care Quality and Safety Commission have several exciting opportunities for Senior Complaints Officer.Senior Complaints Officers are focused on making positive improvements for people receiving aged care, their supporters and service providers.Senior Complaints Officers use a range of techniques to resolve complaints in a timely and effective manner,...

  • Dispute Resolution Specialist

    4 days ago

    Hobart, Tasmania, Australia beBeeDispute Full time $79,999 - $124,999

    **Job Overview**As an External Dispute Resolution Specialist, you will engage with stakeholders across various areas of General Insurance, including Property, Motor, Commercial, and Farm.You will communicate with customers in a professional and empathetic manner to understand their concerns and provide updates in line with agreed timeframes as part of the...