Case Management Supervisor

2 days ago

Melbourne, Victoria, Australia beBeeTeamleader Full time $100,000 - $123,000

**Navigator Team Leader Role Overview**

The Navigator Team Leader is responsible for supervising, supporting and providing expert case practice advice to a medium-sized team of navigator case managers/support workers.

The Team Leader will work alongside the Department of Education & Training (DET) and Mission Australia's leadership team to develop and implement effective procedures and processes for the program.

Key responsibilities include:

  • Coordinate and oversee intake, client registration and case allocation to Navigator staff.
  • Maintain an active unallocated waitlist for Navigator. Correspond with professionals, clients, and record additional updated information.
  • Complete comprehensive assessments to determine the need for reprioritising cases for allocation.
  • Engage in joint case work with Navigator support workers as required, including client outreach appointments and home visits in line with MA's Outreach policy & procedure.
  • Provide regular and documented professional supervision to direct reports in line with organisational standards, policies and procedures.
  • Actively encourage, support and motivate employees towards the achievement of client and program outcomes.

The ideal candidate will have relevant degree in community services, social work, youth work or related discipline, extensive knowledge and understanding of barriers that lead to educational disengagement, demonstrated experience and ability in leading a team including the delivery of supervision, good analytical skills including the ability to identify, assess and manage risk, and capacity to relate to people of differing cultural backgrounds.

Requirements for Success

  • Risk management
  • Trauma-informed care approach
  • Cultural diversity
  • Service outcomes

Your Benefits

  • Not-for-profit salary packaging reducing your tax
  • Generous discounts with health insurance and major retailers
  • Free external counselling and access to chaplaincy support

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