Senior Data Insights Manager

2 weeks ago

Perth, Western Australia beBeeAnalyst Full time $96,000 - $124,000
Key Job Description

Do you enjoy exploring data to uncover insights that empower strategic decision-making and service improvements?

Are you someone who can lead and manage change in a challenging and dynamic environment?

Can you build strong, influential relationships with a broad range of stakeholders?

If so, we would love to hear from you.

We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

As a Senior Analyst within IT Operations and Change, you will play a pivotal role in supporting the delivery of our Vision, Mission, and strategic objectives. You will provide high-level oversight for services and projects within your area, ensuring policies and operational procedures are applied effectively and teams are managed efficiently.

You will ensure our IT services and products meet business needs, including transforming IT business applications, handling service escalations, managing IT risks and issues, and developing IT roadmaps. You will build a broad understanding of our business processes and emerging technologies, particularly cloud platforms, to enhance and modernise IT services that underpin critical business activities and the wider IT landscape.

Key Responsibilities

  • Maintain service knowledge to ensure corporate IT services run smoothly, drawing on expertise from technical and business specialists as required. Act as a key interface between APHA and Digital, Data, Technology and Security (DDTS), handling escalations, complex requests, and queries.
  • Coordinate work across multiple teams, functions, or locations, ensuring alignment with our strategic objectives. Monitor team performance, maintaining high standards and taking corrective action where needed.
  • Build strong relationships with internal and external stakeholders, ensuring communication is clear and objectives aligned. Collaborate across teams, create communities of practice for IT applications, and engage with business users to share best practice and service knowledge.
  • Produce and analyse accurate, timely data and intelligence to inform decision making and improve IT services. Develop processes and standards for monitoring and reporting, highlight issues and opportunities, and provide management information on key IT issues, supplier performance, and service improvements.
  • Review existing processes and promote new ways of working, aligning with our practices. Identify and deliver opportunities for service and efficiency improvements, using technical and business expertise to ensure applications and services effectively support business needs.

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