Business Support Specialist
4 weeks ago
About Us
At Hitachi Construction Machinery (Australia) Pty Ltd, we are a leading manufacturer of construction and mining equipment. Our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions.
Job Summary
We are seeking a skilled Business Support Specialist to join our team in the Western Region. This is a permanent full-time role based at our Perth office, working Monday – Friday 9-5pm.
This role involves providing end-to-end administrative support as part of our Administration team. You will be the welcoming face of the Western region, interacting with customers, visitors, and contractors in a polite and courteous manner.
Main Responsibilities
- Greet customers, visitors, and contractors at the reception area.
- Ensure the reception entrance and front of house are neat and tidy at all times.
- Receive and direct incoming phone calls and email enquires, interpreting customer queries and understanding needs to ensure Total Customer Satisfaction.
- Maintain and monitor our visitor Rapid Global system.
- Assist with accounts, maintaining customer payment systems and in-house databases through timely and accurate data entry.
- Manage the use and bookings of office facilities and coordinate meeting schedules for internal and external users.
- Manage stationery and consumables, mail and parcel disbursement, and uniform ordering.
- Provide quality administrative services to support branch operations in line with Hitachi Spirit.
- E nsure and monitor compliance with WHS Policies and Procedures, and organise safety inductions.
- Perform ad-hoc branch administrative duties as requested.
Requirements
- Availability to work 9am-5pm Monday – Friday.
- Demonstrated experience in a similar office support role, with exposure to accounts an advantage but not essential.
- A helpful and friendly attitude, as you will be based front of house and often the first point of contact for multiple departments.
- The initiative and ability to multi-task and coordinate comprehensive office support efficiently and effectively.
- A positive can-do attitude and the ability to take initiative and work as part of a team.
- Excellent written and oral communication skills.
- High attention to detail and level of accuracy.
- Demonstrated MS Office experience, including Word and Excel (Intermediate level).
- Dynamics 365 experience preferred but not essential.
Benefits
- Permanent position with a leading OEM.
- A competitive annual salary range of $55,000-$65,000 depending on experience, plus exclusive staff discounts on goods and services.
- OEM training and opportunities for upskilling with access to the latest technologies.
- Supportive mentors who value your input in finding new and improved ways to achieve success.
- Be part of a leading OEM that genuinely values and ensures everyone's happiness and safety at work.
About Hitachi
At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities, encouraging and supporting a diverse talent pool of skill, ethnicity, and gender.
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