Game Equipment Technician

2 days ago

Albury, Australia beBeeFieldService Full time $80,000 - $100,000
Technical Support Specialist

The role of Technical Support Specialist is to provide technical assistance and deliver service excellence across customer sites.

Key Responsibilities include:

  • Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
  • Install, remove, upgrade, modify, and change games on gaming equipment at customer sites, including when venues are closed to the public.
  • Investigate and resolve problems including complex system faults and perform repair work as required.
  • Respond to service calls promptly to meet customer expectations and SLA requirements.
  • Collaborate with venue staff to maintain a high level of customer satisfaction.

Reporting & Documentation

The Technical Support Specialist will accurately collect and report all activities using field service management tools.

  • Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
  • Record all part usage and ensure returns are completed per compliance standards.
  • Assist with internal service reporting and respond to departmental requests as required.

Workplace Health & Safety (WHS) & Compliance

The Technical Support Specialist will understand and align with Company and venue WHS policies, procedures, and regulations.

  • Follow accident/incident/near miss processes and conduct investigations as required.
  • Ensure all activities meet regulatory and compliance requirements.

Requirements

To be successful in this role, you will need:

  • A valid driver's license.
  • Ability to acquire and maintain relevant state/territory gaming licenses.
  • Excellent problem-solving, troubleshooting, and fault-finding capabilities.
  • Strong interpersonal skills and customer service attitude.
  • Self-motivated and able to work independently across multiple customer sites.
  • Good time management and ability to handle schedules effectively.
  • Proficient in using mobile devices and field service applications for reporting.
  • Flexibility to work weekends and public holidays as needed.

Preferred Qualifications

Previous experience in a technical field service role, gaming industry, or electronics/mechanical repair would be advantageous.

  • Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
  • Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

The Technical Support Specialist must be able to:

  • Lift/move up to 25kg safely with proper manual handling techniques.
  • Step onto a safety step and work in variable physical environments.
  • Stand for extended periods and work at ground level if required.
  • Bend, squat, and move as needed; reach overhead as required.

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