Field Service Technician

Overview

Field Service Technician role at GamblingCareers.com. You will deliver technical support and service excellence across customer sites, installing, troubleshooting, repairing, and maintaining electronic gaming machines in coordination with the Service Manager and Field Services team.

What You'll Do

• Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
• Install, remove, upgrade, modify, and change games on gaming equipment at customer sites, including when venues are closed to the public.
• Investigate and resolve problems including complex system faults and perform repair work as required.
• Respond to service calls promptly to meet customer expectations and SLA requirements.
• Collaborate with venue staff to maintain a high level of customer satisfaction.

Reporting & Documentation

• Accurately collect and report all activities using Aristocrat's field service management tools.
• Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
• Record all part usage and ensure returns are completed per ATA's SLA and compliance standards.
• Assist with internal service reporting and respond to departmental requests as required.

Workplace Health & Safety (WHS) & Compliance

• Understand and align with Company and venue WHS policies, procedures, and regulations.
• Follow accident/incident/near miss processes and conduct investigations as required.
• Ensure all activities meet Company, regulatory, and compliance requirements.

Qualifications

• Required: Valid Australian driver's licence.
• Ability to acquire and maintain relevant state/territory gaming licences (support provided by Aristocrat).
• Excellent problem-solving, troubleshooting, and fault-finding capabilities.
• Strong interpersonal skills and customer service attitude.
• Self-motivated and able to work independently across multiple customer sites.
• Good time management and ability to handle schedules effectively.
• Proficient in using mobile devices and field service applications for reporting.
• Flexibility to work weekends and public holidays as needed.

Preferred

• Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
• Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
• Previous exposure to WHS systems, compliance environments, or regulated industries.

Physical Requirements

• Able to lift/move up to 25kg safely with proper manual handling techniques.
• Able to step onto a safety step and work in variable physical environments.
• Comfortable standing for extended periods and working at ground level if required.
• Able to bend, squat, and move as needed; able to reach overhead as required.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, delivering performance for B2B customers and responsible gameplay. We value diversity, employee wellbeing, sustainability, and strong governance. We welcome applicants from all backgrounds and identities. EEO M/F/D/V.

Company & Benefits

• World Leader in Gaming Entertainment
• Robust benefits package
• Global career opportunities

Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations

Up to 25%

Additional Information

This role is subject to mandatory background screening and regulatory approvals. You may be required to complete a criminal background check, submit fingerprints, and obtain licenses or registrations with gaming regulatory authorities. Aristocrat operates in a highly regulated environment and may require disclosure of personal information to government and regulatory bodies. This is a condition of gaming licenses. We are unable to sponsor work visas for this position; candidates must be authorized to work in the job posting location on a full-time basis without visa sponsorship.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• Gambling Facilities and Casinos

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