Customer Experience Manager

2 days ago


Coolum Beach, Queensland, Australia Dan Murphy's Full time

About the Role:

We're looking for a passionate people leader to join our team as a Customer Experience Manager. As a key member of our team, you'll be responsible for creating tailored in-store customer experiences and inspiring merchandising that keeps our community returning to Dan's.

Key Responsibilities:

  • Motivate and lead your team to deliver a world-class customer experience that promotes customer loyalty and contributes to revenue growth.
  • Encourage team members to invest in education and dream big about their careers.
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams to inspire them to continuously improve.
  • Create an environment that enables team members to come as they are, valuing diversity as the magic that makes good culture.
  • Build a culture that's centered around understanding our community, utilizing customer feedback as a pillar in decision-making.

About You:

We're looking for someone who uses initiative and intuition to understand their team and inspire them to make a difference for each other and our customers. You should be passionate about people development, motivating others to dream big and reach their potential. You're no stranger to a fast-paced environment and use forward thinking in your decision-making. You bring energy to those around you by being your authentic self and always doing the right thing for your team, customers, and community.

About Us:

Dan Murphy's is one of a number of brilliant retail businesses within the Endeavour Group. We're serious about having a good time, creating a safe, inclusive, and fun place to work. We're all about creating a more sociable future for our customers and each other.



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