Customer Experience Manager

6 days ago


Coolum Beach, Queensland, Australia Dan Murphy's Full time

About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Dan Murphy's. As a Customer Experience Manager, you will be responsible for delivering a world-class customer experience that promotes customer loyalty and contributes to revenue growth.

Key Responsibilities

  • Motivate and lead your team to deliver a world-class customer experience
  • Encourage team members to invest in education and dream big about their career
  • Lead the way with in-store tasks, delivering regular coaching and mentoring to store teams to inspire them to continuously improve
  • Create an environment that enables team members to come as they are, because you know that diversity is the magic that makes good culture
  • Build a culture that is centered around understanding your community, utilizing customer feedback as a pillar in your decision-making

About You

We are looking for a passionate people leader who has a genuine desire to make better happen; for themselves and others around them through team development and trailblazing leadership. This role provides critical operational exposure across the business and the opportunity to kick-start a career adventure with Dan Murphy's.

What We Offer

An exclusive discount card for Dan Murphy's, BWS, and other Endeavour Group brands, including ALH pubs, not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition, and lifestyle, money, family, legal, and employee assistance. Grow your career within Dan Murphy's and the wider Endeavour Group network.

How to Apply

If you are a passionate people leader who is looking for a new challenge, we would love to hear from you. Please submit your application, and we will be in touch to discuss the next steps.



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