Customer Success Strategist
4 days ago
We are seeking an exceptional Customer Success Strategist to join our team at PagerDuty. As a key member of our customer-facing organization, you will be responsible for building and maintaining strong relationships with our customers to ensure their success.
The ideal candidate will have a deep understanding of digital operations management and experience working with customers across various market segments, sizes, solution complexities, and life cycles.
Key Responsibilities:- Develop Strategic Plans: Work with customers to develop strategic plans to achieve their business goals and objectives.
- Provide Expert Guidance: Provide expert guidance and support to customers on how to leverage PagerDuty products to drive adoption of real-time operations.
- Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to identify and mitigate risks to customers achieving their stated business goals.
- Communicate Effectively: Communicate effectively with customers, internal stakeholders, and external partners to ensure successful implementation of PagerDuty products.
- Stay Up-to-Date: Stay up-to-date on the latest trends, technologies, and best practices in digital operations management to provide expert guidance to customers.
- Experienced professional with 5-10 years relevant industry expertise.
- Experience building business value ROI models.
- Working knowledge in a SaaS business model.
- Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
- Strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.
- Ability to travel to client sites as necessary.
-
Customer Success Strategist
7 days ago
Sydney, New South Wales, Australia SevenRooms Full timeAbout the PositionWe are seeking a Customer Success Strategist to join our team at SevenRooms. As a Customer Success Strategist, you will be responsible for driving revenue growth and customer satisfaction by developing and executing account strategies to drive upsells, cross-sells, and expansion opportunities within existing accounts.This role requires a...
-
Customer Success Strategist
4 days ago
Sydney, New South Wales, Australia Elsevier Full timeCustomer Success StrategistWe are seeking a Customer Success Strategist to join our team at Elsevier. This role will be responsible for providing expertise and consultative support for our customers through partnership with the Customer Success Manager (CSM) in alignment with the post-sales customer journey.The ideal candidate will have a strong background...
-
Customer Success Strategist
4 days ago
Sydney, New South Wales, Australia CareerArc Full timeDrive Client SuccessWe are seeking a highly motivated Customer Success Strategist to join our team. As a key member of our client success group, you will be responsible for driving customer adoption and growth. You will work closely with clients to understand their business objectives and develop tailored strategies to meet their needs.Main...
-
Client Success Strategist
4 days ago
Sydney, New South Wales, Australia Zycus Inc. Full timeZycus Inc. is seeking a talented Client Success Strategist to enhance our customer success initiatives. The ideal candidate should have a strong background in procurement and a proven track record of driving customer satisfaction (CSAT) and Net Promoter Score (NPS).The Client Success Strategist will be responsible for developing and implementing customer...
-
Customer Success Strategist
6 days ago
Sydney, New South Wales, Australia Stripe Full timeAt Stripe, we're looking for a seasoned Customer Success Strategist to lead our efforts in driving meaningful growth and innovation on our platform. As a key member of our Professional Services team, you will be responsible for delivering program management expertise based on experience, continuous learning, and in-depth knowledge of our products and...
-
Customer Success Strategist
4 days ago
Sydney, New South Wales, Australia Quandoo UK Ltd. Full timeAt Quandoo UK Ltd., we are seeking a highly skilled Customer Success Strategist to join our team. This role is pivotal in ensuring our partner restaurants achieve their full potential through exceptional support and service.About the RoleThe successful candidate will be responsible for guiding newly acquired partners through their first three months with...
-
Customer Growth and Success Strategist
2 days ago
Sydney, New South Wales, Australia HubSpot Full timeCompany Overview">At HubSpot, we believe that our values live in our hearts, not our hallways. We want to build a company where people feel empowered to do their best work, wherever they are.We're a leading customer relationship management (CRM) platform for scaling companies. Tens of thousands of customers all over the world use our marketing, sales, and...
-
Customer Growth Strategist
4 days ago
Sydney, New South Wales, Australia Yotpo Full timeAbout the RoleWe are looking for a skilled Customer Growth Strategist to join our team. As a Customer Growth Strategist, you will be responsible for driving customer growth and satisfaction through strong relationships with our clients.Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be...
-
Customer Success Advocate
7 days ago
Sydney, New South Wales, Australia Klaviyo Full timeWe are looking for a skilled Customer Success Advocate to join our team at Klaviyo. As a key member of our Education team, you will be responsible for developing and implementing effective customer engagement strategies.The ideal candidate will have 2+ years of experience in a SaaS/ecommerce business in a customer-focused role, such as Customer Education,...
-
Customer Success Strategist
4 days ago
Sydney, New South Wales, Australia Culture Amp Full timeOverview">Culture Amp is a fast-growing organisation that requires professionals who can learn quickly and drive customer success. As a Customer Success Manager, Commercial, you will be responsible for partnering with Commercial customers (100-1000 employees) to advance their employee feedback and performance strategy.">Your Role at Culture Amp">Sydney-based...
-
Customer Success Strategist
7 days ago
Sydney, New South Wales, Australia black Full timeSafetyCulture is a customer-and product-led SAAS company with an ambitious mission: to empower frontline workers to drive operational excellence and take ownership of their safety and well-being.Our technology platform and products give frontline workers a voice and leaders the visibility to make smart decisions to improve safety, quality, and efficiency.We...
-
Customer Success Strategist
7 days ago
Sydney, New South Wales, Australia Intuit Inc. Full timeAbout the RoleWe are transforming our Customer Success function from a cost centre to a value driver. This pivotal shift enables us to drive retention and monetisation through exceptional customer experiences that build confidence at every touchpoint.This role drives the regional customer success strategy for value realisation, retention, and monetisation of...
-
Customer Success Strategist
15 hours ago
Sydney, New South Wales, Australia Elsevier Full timeAbout the RoleAs a Customer Success Consultant, you will play a crucial role in delivering exceptional customer experiences and driving business growth for Elsevier's customers. This exciting opportunity is perfect for a motivated professional with a passion for building relationships and ensuring customer success.ResponsibilitiesCollaborate with our...
-
Customer Success Strategist
4 days ago
Sydney, New South Wales, Australia Vanta Full timeAbout VantaVanta's success over the last year has been exponential, and we're now working to solve the problem of how to provide world-class customer experience to security-minded software companies. As a Customer Success Manager, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately successful...
-
Customer Success Strategist
4 days ago
Sydney, New South Wales, Australia Okta, Inc. Full timeOkta, Inc. is a leading provider of identity and access management solutions. As the world's largest independent identity company, we are shaping the future of digital identity.The Scale Customer Success Lead role will play a key part in driving customer adoption, value, and retention while fostering solid relationships with other support teams. This...
-
Sydney, New South Wales, Australia ENGINEERINGUK Full timeYou will need to login before you can apply for a job.Sr. Amazon Q Strategist, Amazon Q Customer Success TeamDESCRIPTIONAWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical...
-
Customer Success Strategist
4 days ago
Sydney, New South Wales, Australia SafetyCulture Full timeCompany OverviewSafetyCulture is a leading customer-and product-led SAAS company with an ambitious mission: to empower front-line workers to drive operational excellence and take ownership of their safety and well-being. Our technology platform and products give front-line workers a voice and leaders the visibility to make smart decisions to improve safety,...
-
Customer Success Strategist
15 hours ago
Sydney, New South Wales, Australia Workato Full timeUnlock Your Potential with WorkatoAbout WorkatoWorkato is a leading enterprise orchestration platform that helps businesses streamline operations by connecting data, processes, applications, and experiences. Our AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.We are driven by innovation and look...
-
Customer Success Strategist
2 days ago
Sydney, New South Wales, Australia Deliverect Group Full timeDeliverect Group: Where You Shape Tomorrow's SuccessWe're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. As an Implementation Consultant, you will be the driving force behind the successful onboarding and integration of our platform for mid-market and enterprise clients. Your ability...
-
Customer Success Strategist
5 days ago
Sydney, New South Wales, Australia Nivoda Full timeWhat You'll NeedTo succeed in this role, you'll need:Proven experience (1-5 years) in similar roles such as Technical Account Manager, Customer Success Executive, or Solutions Architect, preferably in SaaS or technology-driven companies.Strong technical background with product mindset and ability to understand GraphQL APIs, CSV Data feeds, and...