Customer Success Strategist

4 days ago


Sydney, New South Wales, Australia PagerDuty, Inc. Full time
About the Role

We are seeking an exceptional Customer Success Strategist to join our team at PagerDuty. As a key member of our customer-facing organization, you will be responsible for building and maintaining strong relationships with our customers to ensure their success.

The ideal candidate will have a deep understanding of digital operations management and experience working with customers across various market segments, sizes, solution complexities, and life cycles.

Key Responsibilities:
  • Develop Strategic Plans: Work with customers to develop strategic plans to achieve their business goals and objectives.
  • Provide Expert Guidance: Provide expert guidance and support to customers on how to leverage PagerDuty products to drive adoption of real-time operations.
  • Collaborate with Cross-Functional Teams: Collaborate with cross-functional teams to identify and mitigate risks to customers achieving their stated business goals.
  • Communicate Effectively: Communicate effectively with customers, internal stakeholders, and external partners to ensure successful implementation of PagerDuty products.
  • Stay Up-to-Date: Stay up-to-date on the latest trends, technologies, and best practices in digital operations management to provide expert guidance to customers.
Basic Qualifications:
  • Experienced professional with 5-10 years relevant industry expertise.
  • Experience building business value ROI models.
  • Working knowledge in a SaaS business model.
  • Strong knowledge of PagerDuty product and platform features and capabilities is highly desired.
  • Strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.
  • Ability to travel to client sites as necessary.


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