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Customer Growth Strategist

1 week ago

Sydney, New South Wales, Australia Yotpo Full time
About the Role

We are looking for a skilled Customer Growth Strategist to join our team. As a Customer Growth Strategist, you will be responsible for driving customer growth and satisfaction through strong relationships with our clients.

Your ability to navigate various organizational levels, coupled with your commercial acumen and strategic mindset, will be key in achieving our company's goals.

Key Responsibilities
  1. Develop and implement strategies to drive customer growth and satisfaction.
  2. Consult with marketing and operational leaders to help them optimize for acquisition, retention, and LTV.
  3. Serve as a trusted advisor to clients, leveraging your e-commerce expertise to consult on their business challenges and objectives.
  4. Drive the customer to a high value threshold during and after onboarding.
  5. Understand customer pain points and position thoughtful and tailored solutions that lead to meaningful value realization and expansion opportunities.
About You
  • You are an ecommerce marketing expert at a Reviews, Loyalty, SMS or Email Marketing company who wants to bring your knowledge and skills to our customers.
  • Ambitious: You are motivated by our company's growth and success, which is intrinsically your growth and success.
  • Take ownership: You don't stop until your customers are engaged and successful.