Customer Service and Technical Sales Associate

2 days ago


Sydney, New South Wales, Australia Scorptec Full time
About the Role

We are seeking a highly motivated Customer Service and Technical Sales Associate to join our team at Scorptec.

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and have excellent communication skills.

Key Responsibilities
  • Provide exceptional customer service via phone, email, or in-person interactions, ensuring customer satisfaction and loyalty.
  • Assist customers with their technical queries and provide solutions to their IT hardware and PC system-related issues.
  • Process sales orders, manage stock levels, and handle returns and warranty claims efficiently.
  • Contribute to the operation of the branch by performing various administrative tasks and maintaining a clean and organized workspace.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in customer-facing roles, preferably in the retail or technology industry.
  • Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
  • Technical knowledge of IT hardware and PC systems, as well as basic computer literacy.
  • A strong passion for delivering exceptional customer service and a willingness to learn and adapt to new situations.
What We Offer

We offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience, as well as opportunities for professional growth and development within the company.

Please note that this salary estimate may vary based on individual circumstances and market conditions.



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