Roadside Assistant

1 week ago

Toowoomba, Queensland, Australia beBeeRoadside Full time $60,000 - $80,000

We are seeking a skilled Roadside Assistance Technician to join our team. As a critical member of our operations, you will be responsible for providing high-quality service to our customers.

Job Description

This role exists to create value by delivering and installing batteries to members and customers in a timely, efficient, and friendly manner.

  • You will attend to callouts within Club Assist Roadside Assistance benchmarks and in accordance with policies and procedures.
  • Provide sound advice on mechanical issues and Roadside Assistance products and alternatives to Auto Clubs and affiliated club members and customers.
  • Complete all associated financial and administration processes in accordance with policies, procedures, and practices.
  • Account for all stock movements daily.
  • Ensure quality internal and external customer service is always provided.
  • Participate in project work as required.

Requirements

  • Mechanical trade experience.
  • A current C Class Driver Licence (manual).
  • Mechanical or Auto Electrical trade qualification is advantageous.
  • Experience in Roadside Assistance.
  • Strong written and verbal communication skills.
  • Customer relations experience.
  • Demonstrated time management and organisational experience.
  • Detailed knowledge of relevant automotive club products, services, and policy systems.
  • Ability to apply initiative to unusual/unknown situations.
  • Sound problem solving, negotiation, and decision-making skills.

Benefits

  • An equal opportunity Employer.
  • The incumbent will be required to sign off and comply with the Code of Conduct.
  • A background check and medical assessment, including a drug and alcohol screen will be required to be conducted prior to commencement.

Other Information

  • Any elements of the Position Description may be changed at the company's discretion and activities may be added, removed or amended at any time.

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