Senior Business Analyst

5 days ago

Melbourne, Victoria, Australia ANZ Full time
About Us

At ANZ, we're shaping a world where people and communities thrive. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers. We're committed to building a workplace that reflects the diversity of the communities we serve, and we welcome applications from everyone.

About the Role

The Senior Business Analyst is responsible for working with the DDA team to roll out Case Resolution / workflow platform across ANZ's global network. This role involves identifying, understanding, and mapping processes and activities across the Institutional division, as well as identifying areas of issues or weaknesses that require being addressed.

Key Responsibilities
  • Develop, with help from the business, associated requirements for each of the technology releases, test scripts, and support testing activities.
  • Plan and run workshops with multiple business stakeholders and drive right requirement outcomes.
  • Take ownership of documenting required business process documents as required.
  • Drive continuous improvement across the client servicing process and the BA team to adopt best practices.
  • Manage the BA team to balance workload and align business priorities to implement agreed solution options and business change recommendations.
What You'll Bring
  • A strong experience of working on big projects / programs involving multiple country rollouts.
  • Extensive project integration and implementation experience.
  • Strong customer experience project implementation skills.
  • Experience in Salesforce Service Cloud/Financial Cloud is preferred.
Why Join Us

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives, and life experiences of our people are celebrated. We provide a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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