Software Support Analyst
3 weeks ago
We are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems, including mission-critical classified systems.
Key Responsibilities- Provide Level 2 and Level 3 ITSM support for mission system applications, ensuring continued operation of services and interacting with Leidos developers, security operations teams, client system owners, and end users.
- Monitor and troubleshoot technical issues, complete incident ownership, and perform root-cause analysis to recommend solutions.
- Collaborate with the development team to identify new features and enhancements, and prepare for new application patches.
- Participate in a team on-call roster and manage priority incidents and problems within contractual KPIs.
- Experience with ticketing, knowledge management, and ITSM products such as JIRA, Confluence, or similar.
- Experience with application troubleshooting, diagnosing, testing, and resolving customer issues.
- Some experience with scripting languages and task automation, or low-code platforms.
- Some experience with supporting cloud-based applications (e.g., Azure or AWS).
- Knowledge of ITIL Incident, Problem, Service Request fulfillment processes.
- Ability to effectively manage multiple, concurrent activities, while understanding and managing priorities, dependencies, and risk.
At Leidos, we value diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.
We offer a range of benefits, including 12 weeks' paid parental leave, flexible work practices, discounted health insurance, novated leasing, and more. Foster your career through complete access to learning and development and mentoring opportunities. Join a company who acknowledges 'People First'.
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Software Support Analyst
4 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure continued operation of...
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Software Support Analyst
4 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure continued operation of...
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Software Support Analyst
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems, including mission-critical classified systems.Key ResponsibilitiesProvide Level 2 and Level 3...
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Software Support Specialist
1 week ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a skilled Software Support Analyst to join our team in Melbourne. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of services.Complete incident ownership, including...
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented System Administrator or Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure...
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented System Administrator or Support Analyst to join our Intelligence business line in Melbourne. As a key member of our team, you will provide Level 2 and Level 3 ITSM support for mission system applications, working in a small support team to ensure continued operation of services.Key ResponsibilitiesProvide technical...
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented System Administrator or Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical issues and ensure...
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Software Support Specialist
4 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented System Administrator or Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will be responsible for providing Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesProvide technical support and troubleshooting for technical...
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Software Support Specialist
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
3 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
2 weeks ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Software Support Specialist
1 month ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems.In this role, you will provide Level 2 and Level 3 ITSM support for mission system applications,...
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Scoresby, Victoria, Australia Leidos Full timeJob DescriptionYour New RoleWe are seeking a talented system administrator or support analyst to join our team in Melbourne, Australia. As a key member of our Intelligence business line, you will play a critical role in delivering and supporting our Federal Government customers' IT systems, including mission-critical classified systems.In this role, you will...
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Software Support Specialist
1 week ago
Scoresby, Victoria, Australia Leidos Full timeJob Title: Software Support SpecialistJob Summary: We are seeking a skilled Software Support Specialist to join our team in Melbourne. As a Software Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key Responsibilities:Provide technical support and troubleshooting of technical issuesEnsure continued...
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Software Support Specialist
6 days ago
Scoresby, Victoria, Australia Leidos Full timeAbout the RoleWe are seeking a talented Software Support Specialist to join our team in Melbourne. As a key member of our support team, you will provide Level 2 and Level 3 ITSM support for mission system applications.Key ResponsibilitiesMonitor and troubleshoot technical issues, ensuring continued operation of servicesComplete incident ownership, including...
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Business Systems Analyst
1 month ago
Scoresby, Victoria, Australia Thermo Fisher Scientific Full timeJob Title: Business Analyst IIIWe are seeking a highly skilled Business Analyst III to join our team at Thermo Fisher Scientific. As a Business Analyst III, you will play a critical role in analyzing and collaborating with team members to determine and document business requirements.Key Responsibilities:Analyze and document business requirements to drive the...
